Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 28, 2018 at 12:21 pm #1038456
    pascalvanroy

    Hi;
    I am a great fan of your perfect theme.
    The only issue is that i can’t install the demo 2017. I tried all the solutuons i found on your forum.
    Could you help me please?

    Regards,
    Pascal

    November 28, 2018 at 1:04 pm #1038482
    Mike

    Hey pascalvanroy,
    We can assist, Please include a admin login & FTP access in the Private Content area.
    What webhost are you using?

    Best regards,
    Mike

    November 29, 2018 at 12:17 pm #1038901
    pascalvanroy

    Hi,

    Did you receive the private message with the requested admin login and ftp?

    Regards,
    Pascal

    November 29, 2018 at 1:49 pm #1038951
    Mike

    Hi,
    Sorry, I did not. Please include a admin login & FTP access in the Private Content area, that is under the main text area.

    Best regards,
    Mike

    November 29, 2018 at 2:08 pm #1038959
    pascalvanroy

    HI,
    See in the private part the logn and the ftp.

    Regards and thank you.
    Pascal

    November 29, 2018 at 2:43 pm #1038967
    Mike

    Hi,
    Thank you for the login to your WordPress site, but I was not able to login to your ftp, I didn’t receive a error, only a timeout.
    Perhaps it blocks some IPs, I can try with a vpn, are you in France?
    But I see your site looks fully developed, and your asking for the demo to be installed? If we install the demo you will lose all of your content and settings, did you know this? Are you sure you want this?

    Best regards,
    Mike

    November 29, 2018 at 3:32 pm #1038977
    pascalvanroy

    Hi Mike,

    Sorry it was my fault for the FYP.
    Yes you can erase all . I was just a temporary page.

    Thank you again

    November 30, 2018 at 3:38 am #1039207
    Mike

    Hi,
    Thank you, I was able to login. I found that your PHP Version is 5.4.45
    This could be a reason that you are having trouble, because Enfold recommends PHP Version: 5.6 as a minimum, v7 would be better.
    Please ask your webhost to update your PHP.
    Let us know once this is done and we’ll continue with installing the 2017 Demo.

    Best regards,
    Mike

    November 30, 2018 at 12:02 pm #1039277
    pascalvanroy

    Hi,

    I have requested the change of PHP version. I will let you know asap when it’s done.
    THank you for your patience.

    Best regards,
    Patrick

    December 1, 2018 at 2:46 pm #1039645
    Mike

    Hi,
    Thank you, we will keep this open to hear back from you.

    Best regards,
    Mike

    December 2, 2018 at 6:30 pm #1040003
    pascalvanroy

    hi Mike,

    Maybe one day all will work ;).
    The host should be in PhP 7 now.
    Keep me posted please.

    Thank you again
    Pascal

    December 2, 2018 at 8:26 pm #1040029
    Mike

    Hi,
    Thank you for updating the PHP, I have uploaded all of the demo images via FTP and then installed the demo.
    Please clear your browser cache and check.

    Best regards,
    Mike

    December 3, 2018 at 11:41 am #1040225
    pascalvanroy

    Hi Mike,

    Thank you very much . You rock !!!

    December 3, 2018 at 1:15 pm #1040261
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘DEMO 2017 IMPOSSIBLE TO INSTALL’ is closed to new replies.