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Posts
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Hello,
We are in the process of developing our new Woo Commerce site with Enfold.
We noticed on the check out page that regardless of checkout method, after clicking the “place order” button, the page turns a translucent white (which is normal), but then it takes about 10 to 20 seconds before any further activity is seen.
After clicking a button, I usually expect to see the site favicon in the browser tab turn into a spinning circle, indicating that it is waiting for data, but in this case, nothing happens at all for 10 to 20 seconds, and it looks like a site crash, until the page refreshes and shows that the order went through.
No other pages on the entire WP install have this issue.
Thanks for the help.
Could you possibly try to address my issue without seeing our site? It is currently under development and closed to the public.
FYI, while the server was processing the order, I watched cpu usage, and I received spikes around 20% CPU that lasted the length of the order process (about 10 seconds for pay-by-check option, about 20 seconds for authorize.net AIM) on the following processes:
/opt/cpanel/ea-php70/root/usr/bin/php-cgi /home/user/domain/index.php /opt/cpanel/ea-php70/root/usr/bin/php-cgi /home/user/domain/wp-admin/admin-ajax.phpHi,
You can provide your website link and other private information through the private content field -> http://prntscr.com/f8qtwu
Best regards,
John TorvikI understand that I can provide information in the private content field, however, I am requesting that you try to address my issue without my website information. Thank you.
Hi perfectword,
I’m afraid we cannot help you without at least a link to the page. There are two many variables in servers, environments, connection speeds. It’s an infinite guessing game and we have other users that are waiting for our assistance as well.
Here are some other things to consider:
https://om4.com.au/how-to-speed-up-your-woocommerce-order-processing/Best regards,
VictoriaOk. I understand. Well, then maybe you can help me a different way.
I would like to add some kind of image or pop up or something so that when the customer clicks “place order” and the screen becomes translucent white, there would also be some kind of visual indicating to the customer to wait. Could you advise me with that? Thanks.
Hi,
THat is a bit outside of our customer support service.
Please consider to hire a freelancer who will be able to help you out with it.Thank you very much
Best regards,
BasilisI appreciate that info, however, could you direct me to the file and code in the Enfold theme that accomplishes this? I’m looking for the code that turns the page translucent white after the “Place Order” button in Woo Commerce is clicked. I assume this is in Enfold. Thanks.
Hi,
The overlay is not created by the theme so it’s probably a default feature of the plugin. Please provide a temporary login details so that we can check it. Unfortunately, we can’t help you without inspecting the page.
Best regards,
IsmaelHello,
I also have the same issue as perfectworld, checkout button (final step in order process) takes some 6 to 10 seconds before the user sees any further progress.
You can watch this behaviour here https://GuterStoff.com
Any idea how it comes?The site is almost uptodate with WP 4.8, woo 3.0.9, enfold 4.0.7
Thanks for help
TomHi,
I saw the transparent overlay in the checkout page but it only last for less than 2 seconds. I checked it on Chrome, Windows 7. What browser are you using?
Best regards,
IsmaelHi Ismael,
I’m using chrome, firefox on win 8.1 pro.
In the backend I can not see that you tried a checkout…Hi,
Please create a different ticket, so we can take a look and find out where the issue is.
Thank you
Best regards,
BasilisI started this thread over a year ago. We finally implemented a solution, which is posted here.
- The topic ‘Delay on checkout page after placing order’ is closed to new replies.