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Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 19, 2017 at 1:14 pm #853824
    Papiculo

    Dear Customer Team, unfortunately the submenu on mobile devices is not being shown. I even replaced avia.js with the code which you can find here: https://kriesi.at/support/topic/mega-menu-not-working-on-mobile/
    however it still doesn’t work. I did no customization on the template so far except the one which you can find in the private content section.
    If you check up my site then you can see the mobile main menu on small screens but if you click on it then the submenu items are not being shown. In the backend of the enfold theme i set the point “Menu Icon Submenu items” to “display submenu items on click”, but if i also choose the other option with “display submenu items on hover” then it still doesn’t work. I have deleted my browser cache and used also different browsers but the problem still exists. Can you please check my site up and tell me what the problem here is?

    • This topic was modified 7 years, 3 months ago by Papiculo.
    September 21, 2017 at 10:28 am #854706
    Günter

    Hey promind-customer,

    Thank you for using our theme.

    Please try to update avia.js with this latest version:

    https://pastebin.com/g5sY6E7D

    If this does not help, please create a temporary admin accout and ftp access for us, so we can check in backend. You can post this in private data.

    Also remove your customisations after upload of the new version, clear all your browser and server caches after every change.

    Best regards,
    Günter

    September 21, 2017 at 1:44 pm #854847
    Papiculo

    Hello Günter,
    thank you for the fast reply!
    I replaced the avia.js code but it still doesnt work. I created for you an admin FTP account.
    Just see below.

    • This reply was modified 7 years, 3 months ago by Papiculo. Reason: account name has to be entered in lowercase
    September 23, 2017 at 1:41 pm #855798
    Mike

    Hi,
    I was unable to login using the FTP password, please check and please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    September 23, 2017 at 7:50 pm #855884
    Papiculo

    Hey Mike,
    thank you for the fast reply. I have entered the account details again and it did work. please be aware that the ftp account name is lowercase. i have corrected this.

    • This reply was modified 7 years, 3 months ago by Papiculo.
    September 24, 2017 at 8:08 pm #856220
    Mike

    Hi,
    I was able to ftp in, and I replaced the 3 files for the fix, but it’s still not working. I see your WP cache is turned off, is your host also caching? I can’t recreate this issue on a clean install, so I’m thinking there is a plugin conflict. Can we disable all of your plugins to test? Is this a staging site or a live active site?
    Do you have a backup? I recommend https://wordpress.org/plugins/duplicator/

    Best regards,
    Mike

    September 25, 2017 at 10:10 am #856387
    Papiculo

    Hello Mike,

    as far as i know our server is not caching.
    Yes you can disable all plugins. Its a testing site and its not a productive one.

    Best greetings

    September 26, 2017 at 6:01 am #856785
    Ismael

    Hi,

    Please note that the new script will not render empty mega menu columns or columns that do not contain sub menu items. Please disable the mega menu option or add a submenu item to the mega menu columns.

    Best regards,
    Ismael

    September 26, 2017 at 1:43 pm #856914
    Papiculo

    Hey Ismael, i have removed the empty columns however it still doesnt work. i also deactivated all the plugins there.
    The submenus are still not showing. Do you have any other solution for that?

    best greetings

    September 26, 2017 at 2:59 pm #856953
    Günter

    Hi,

    I checked your backend. The setup of the megamenu was the problem.

    I setup the menu so it is working now.

    You have to use columns below the top level menu (= MegaMenu).
    Columns are “Custom Linkes” (= Individuelle Links) with URL = # and Link Text = ‘-‘ if you want to hide the column titel or the column title.

    Let us know, if this solved your problem.

    Best regards,
    Günter

    March 1, 2018 at 2:08 pm #919628
    Papiculo

    Hello Günter,

    thank you for your reply.
    Your step-by-step guide worked for us.
    We do not have any questions regarding this. You can close the ticket.
    Best greetings

    March 1, 2018 at 3:05 pm #919676
    Günter

    Hi,

    Thank you for the feedback. Glad we could help you.

    Enjoy the theme and feel free to come back if you need more assistance.

    Best regards,
    Günter

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  • The topic ‘Mobile Menu – Submenu items are not displayed’ is closed to new replies.