Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 27, 2017 at 5:11 pm #869672
    Eric

    Hi Team,

    I’m wondering if this is related to the theme. I’ve never encountered this issue before until recently. I just updated to Enfold 4.2.

    [Image Removed]

    As you can see, the dates chosen from the date picker do not match the format required by WooCommerce.

    I also updated WooCommerce to 3.2.1 recently too. so I’m not sure if it’s related as well.

    Any ideas how I could solve this issue? Does disabling the date picker help? If yes, how do I do it?

    Thanks in advance.

    Best regards,
    Eric.

    October 27, 2017 at 5:15 pm #869674
    Yigit

    Hey Eric,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    October 27, 2017 at 5:29 pm #869682
    Eric

    Hi Yigit,

    Here you go.

    Appreciate the help!

    Best regards,
    Eric.

    October 30, 2017 at 4:49 pm #870568
    Yigit

    Hi,

    Sorry for the late reply Eric!
    Could you please try de-activating all active plugins except for WooCommerce and check if that helps?
    I noticed “add to cart” button is not working as well. I think issues are related to a plugin conflict.

    Best regards,
    Yigit

    October 30, 2017 at 5:08 pm #870580
    rayagrinzone

    I am also having this same issue. Please advise!

    October 31, 2017 at 3:40 pm #870864
    Eric

    Hi Yigit,

    Thanks for pointing out that the “Add to Cart” function was not working. I’ve disabled the plugin that was causing the issue until I can find a fix for that.

    Also, I’ve disabled all the plugins as you’ve suggested and I realized one of the plugins which I’ve been using for a while now (which I updated recently) was causing the issue. I’ve removed it and it’s all good now.

    Thanks again for the help!

    Best regards,
    Eric.

    November 1, 2017 at 9:30 am #871106
    Rikard

    Hi Eric,

    Great, glad you found the causes of the problems and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 1, 2017 at 12:20 pm #871175
    Eric

    Hi Rikard,

    Yes, please do close the topic.

    Thanks again!

    Best regards,
    Eric.

    November 2, 2017 at 5:06 am #871526
    Rikard

    Hi Eric,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘[ Date Picker ] Please Match The Requested Format’ is closed to new replies.