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Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 27, 2015 at 1:21 am #403100
    slui

    Hi,

    The customizer is not showing up. If you click on appearance > customize, nothing shows up. Need help in getting this resolved.

    sl

    February 27, 2015 at 4:09 pm #403473
    Yigit

    Hey slui!

    Please try deactivating all active plugins and check if that helps.

    Cheers!
    Yigit

    March 3, 2015 at 7:58 pm #405363
    slui

    Hi,

    I found out that Gravity forms is conflicting with this. Very strange. It should play nice with Enfold shouldn’t it?

    sl

    March 3, 2015 at 8:30 pm #405378
    slui

    Hi,

    I also spoke to Gravity Forms support and I’ve determined that when activated with the theme. The customizer no longer works.

    http://www.gravityhelp.com/documentation/gravity-forms/knowledge-base/troubleshooting/testing-for-a-themeplugin-conflict/

    By following these instuctions, I activated the default 2015 wordpress theme with Gravity Forms turned on and the customizer worked. When I switched to the Enfold child theme, the customizer no longer works.

    Please help with troubleshooting this.

    sl

    • This reply was modified 9 years, 8 months ago by slui.
    March 4, 2015 at 10:17 am #405659
    Ismael

    Hey!

    What do you mean by “Customizer”? Is it the Appearance > Customize panel? Unfortunately, you can’t build a page using the customizer if Enfold is activated. Build the page using the theme’s Advance Layout Builder and Enfold > Theme Options.

    Regards,
    Ismael

    March 4, 2015 at 10:59 am #405683
    slui

    Yes..that is correct. I’m well aware of the fact that Enfold does not use the “Customize panel”. However, other plugins do such as Ubermenu. It allows me to see what is going is going with the changes that I’m making to the Ubermenu visually.

    sl

    March 5, 2015 at 4:07 am #406201
    Ismael

    Hi!

    I’m really sorry but that’s how the Enfold theme works. The theme is built without utilizing the “Customizer” panel.

    Regards,
    Ismael

    March 5, 2015 at 3:23 pm #406438
    slui

    You may want to specify this with respect to using Ubermenu so that people will know.

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