Custom Template Page Needed

Hi,

I wish you would have made that suggestion 2 weeks ago dude. Not days before my deadline.

Please note that we don’t provide support for third party plugins as stated on our support policy (https://kriesi.at/support/register/#av_section_2), that’s why we’re asking you to keep in touch with the plugin author for additional help. I don’t believe it’s our fault that we can’t access the editors or the file server.

Best regards,
Ismael

Hi,

I’m sorry if I assumed that you’re aware of the support policy. I thought it was implied when we asked you keep in touch with the plugin author. We do have this support limit but we always try our best to help or at least provide directions on how to proceed. Unfortunately, we can’t provide full support for a plugin that we didn’t author. We apologize for the inconvenience.

Best regards,
Ismael

Hi!

Thank you for your understanding. I hope we can help you better in the future. For what it’s worth, the previous suggestions should lead you to the right solution.

Best regards,
Ismael