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  • December 13, 2017 at 2:16 pm #888361
    Justin
    This reply has been marked as private.
    December 13, 2017 at 3:32 pm #888387
    Justin

    Ismael. try the FTP again.
    port 21

    The issue is with OPTIMA EXPRESS. When I deactivate the plugin, the EDITOR can be updated in WordPress

    December 14, 2017 at 2:21 am #888694
    Ismael

    Hi,

    I wish you would have made that suggestion 2 weeks ago dude. Not days before my deadline.

    Please note that we don’t provide support for third party plugins as stated on our support policy (https://kriesi.at/support/register/#av_section_2), that’s why we’re asking you to keep in touch with the plugin author for additional help. I don’t believe it’s our fault that we can’t access the editors or the file server.

    Best regards,
    Ismael

    December 14, 2017 at 2:31 am #888699
    Justin
    This reply has been marked as private.
    December 14, 2017 at 2:46 am #888704
    Ismael

    Hi,

    I’m sorry if I assumed that you’re aware of the support policy. I thought it was implied when we asked you keep in touch with the plugin author. We do have this support limit but we always try our best to help or at least provide directions on how to proceed. Unfortunately, we can’t provide full support for a plugin that we didn’t author. We apologize for the inconvenience.

    Best regards,
    Ismael

    December 14, 2017 at 2:47 am #888705
    Justin

    No worries. Thanks 4 trying.

    December 14, 2017 at 3:26 am #888712
    Ismael

    Hi!

    Thank you for your understanding. I hope we can help you better in the future. For what it’s worth, the previous suggestions should lead you to the right solution.

    Best regards,
    Ismael

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