Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • April 28, 2020 at 6:31 pm #1207912
    SaraMichelle

    Hello,

    I am having display issues with the custom font I uploaded. The font doesn’t always display on mobile when I first load the site and my client is complaining that it doesn’t load on desktop at all for her. The font is called honeymoon and it’s uploaded in the Custom Font Manager. The website is on a staging server and is https://sht.7b5.myftpupload.com/

    Hoping you can help! Thank you!

    Sara

    April 29, 2020 at 7:11 pm #1208271
    Victoria

    Hey SaraMichelle,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 30, 2020 at 8:32 pm #1208632
    SaraMichelle

    No problem!

    May 3, 2020 at 10:43 pm #1209350
    Mike

    Hi,
    Sorry for the late reply, I see that your font is being blocked because its not loading from “https”, if you feel comfortable with a find & replace to turn everything into a “https” then try that otherwise, try the plugin Really Simple SSL to force your site to only use https.
    Is this what it is supposed to look like?
    2020-05-03_163855.png

    Best regards,
    Mike

    May 4, 2020 at 2:15 am #1209374
    SaraMichelle

    No worries! Thank you so much for the reply!

    We will do what you suggested and yes that is what it’s supposed to look like!

    May 4, 2020 at 12:45 pm #1209510
    Mike

    Hi,
    We will leave this open to hear back from you.

    Best regards,
    Mike

    May 6, 2020 at 5:34 am #1210222
    SaraMichelle

    Thank you so much Mike!! The font is working perfectly, I think we can close this out.

    May 6, 2020 at 1:40 pm #1210338
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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