Custom Button URGENT ATTENTION

Hi!

I am sorry but i am still not able to connect :(
You might be logged in but when i click the link i am redirected to link in private content field. If you could provide those logins, we could access file manager to solve the issue as well.

Regards,
Yigit

Hi!

I tried again but still not working. It tries to connect for about 15 minutes then throws an error saying credentials are not accepted.
When i said “you might be logged in”, i meant to say that you might be seeing your user portal because you are logged in, however since i am not logged in, i am redirected to link in private field.

Please either post host, username and password for FTP/SFTP or login credentials to your user portal so we can edit the files. Being unable to access to your server is keeping us from moving forward, unfortunately :)

Cheers!
Yigit

Hi!

Thanks a lot!
Apparently it was a cache related issue. I simply flushed cache in Autoptimize plugin and that helped.
Autoptimize plugin optimizes JS files as well. That is why it was not working properly.
If you run into the same issue in future, please firstly try flushing cache in Autoptimize. I inspected the files on your server and as developer you hired said, changes are perfectly safe for updates and would work without any issues.

Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh and change your user portal password.

Cheers!
Yigit

Hey!

Only step necessary was to flush cache in Autoptimize plugin :)
We were seeing cached version of your site. That is why custom buttons were not working.

I just took extra step and checked the changes your developer made to make sure if they are update proof and made sure they are. You should not have any issues regarding your custom buttons in future. But in case you notice anything wrong or not working as supposed to, please try flushing cache. That will most likely fix the issue :)

I am marking this thread as resolved. Glad we could help and sorry it took too long :)

Let us know if you have any other questions or issues!

Best regards,
Yigit