Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • May 1, 2018 at 4:22 pm #949573
    Buro Staal

    Hi guys,

    Love the new option in the theme to adjust a custom 404 page. I created one (https://www.burostaal.nl/oeps/) but it’s not showing when someone hits a non-existing url. You do see the Oeps! in the browser tab, but you don’t see any page.

    I use W3TC and added /oeps/ at the page cache as a page to exclude. I cleared the cache from W3TC and from JCH optimize, but it’s still not working. Do you have any hints on how to solve this?

    May 3, 2018 at 6:36 am #950494
    Victoria

    Hey BuroStaal,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 3, 2018 at 9:20 am #950573
    Buro Staal

    Thank you for responding Victoria! I’ll send you the admin in the private content.

    May 4, 2018 at 7:45 am #951409
    Ismael

    Hi,

    Thanks for the info. Is it working properly if Yoast/WP SEO is disabled? The plugin has its own redirection settings so the 404 option may not work properly.

    Best regards,
    Ismael

    May 4, 2018 at 8:15 am #951427
    Buro Staal

    Hi Ismael,

    I tried it by deactivating Yoast SEO Premium and clearing the cache again, but no change unfortunately :-(

    May 4, 2018 at 9:37 pm #951896
    Basilis

    Hi,

    Can you check if your hosting provider is creating a custom 404 page?

    Best regards,
    Basilis

    June 13, 2018 at 9:39 am #972148
    davideroppo

    I, I’m having the same issue as BuroStaal. I think it’s related to the last wordpress release, but the custom 404 page doesn’t work to me neither.

    Thank you

    June 14, 2018 at 9:15 am #972693
    Victoria

    Hi davideroppo,

    Can you please explain a bit more what the issue is?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    October 5, 2018 at 6:55 pm #1018336
    Eleina_Shinn

    Hi, I am having the same problem – my custom 404 page won’t show up – title bar is correct, but only header and footer show. If I de-activate Yoast, however, poof, it starts working again. Is there a Yoast Setting I can change that will resolve this?

    October 6, 2018 at 7:08 am #1018434
    Rikard

    Hi Eleina_Shinn,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

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