Viewing 11 posts - 1 through 11 (of 11 total)
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  • November 4, 2022 at 7:31 pm #1371369
    Illingco

    Hello. the Cusrev plugin is having a minor conflict with your plugin, I am guessing something to do with iconfonts with updates. See the page below, noting that left of the “(1 customer review)”, under the Part #, it should have 5 stars there, as well as down in the Reviews tab. It was working until recently, and if i switch to Storefront theme or others, the stars come back. Please advise, this is an important plugin for us. Thanks.

    November 4, 2022 at 10:00 pm #1371382
    Rikard

    Hey Illingco,

    It uses a background image for the stars, but the image doesn’t seem to exist at that location. Did you set this manually yourself? If not, then could we see what it’s supposed to look like somewhere?

    Best regards,
    Rikard

    November 4, 2022 at 10:13 pm #1371385
    Illingco

    I had sent an attachment via email but it bounced. I have the URL in private content.

    • This reply was modified 2 years, 1 month ago by Illingco.
    • This reply was modified 2 years, 1 month ago by Illingco.
    • This reply was modified 2 years, 1 month ago by Illingco.
    November 5, 2022 at 8:35 am #1371412
    Nikko

    Hi Illingco,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 7, 2022 at 5:37 pm #1371671
    Illingco

    Done, please advise.

    November 9, 2022 at 11:30 pm #1372005
    Illingco

    Hello? It’s been two days and this is clearly a conflict with your theme if I can enable other themes and get the stars back. Please advise ASAP. THanks.

    November 10, 2022 at 7:44 pm #1372122
    Illingco

    Now five days. Is anyone going to look at this? This is what I paid for with renewed support fees??

    November 11, 2022 at 11:21 pm #1372278
    Illingco

    Six days and counting, shall I conclude Kreisi no longer supports it’s product?

    November 12, 2022 at 7:43 pm #1372328
    Mike

    Hi,
    Thank you for your patience and for the login, I found the solution is to set the CSS File Merging option at Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression to Use minified theme CSS files without merging
    I set this for you and now the stars are showing.
    The issue was that the link in the css for the stars is relevant so when the css is merged in the /wp-content/uploads/dynamic_avia/ directory the URL for the stars is expected at /wp-content/uploads/dynamic_avia/images/star.png instead of it’s actual location at /wp-content/themes/enfold/config-woocommerce/images/star.png
    I have reported this to the Dev Team for their review, for now you can use the setting that I set or you can upload a copy of the stars image to the /wp-content/uploads/dynamic_avia/images/ directory to use the CSS File Merging option.

    Best regards,
    Mike

    November 12, 2022 at 10:20 pm #1372353
    Illingco

    Great Mike, finally. Thank you very much! You can close this and mark as solved for now.

    November 12, 2022 at 11:04 pm #1372358
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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