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I’m trying to import a demo layout in the Enfold theme on my website watchboks.com, but I’m receiving the following error:
cURL error 28: Connection timed out
I’ve checked with my hosting provider (Ones.com), and they have confirmed that all necessary plugins are deactivated. They believe the issue might be due to your server blocking their outgoing NAT IP address:
193.202.110.34
Could you please check if this IP is currently blocked, and if so, whitelist it to allow demo content to be downloaded?
Hi,
Thank you for your patience, we have asked the Dev Team to review your IP address, only a few has access to this.
As this is a holiday weekend, it may take some time.
I can recommend manually installing the demo by first importing the demo on a localhost and copying the images to your online host via FTP using the same directory structure then editing the .xml demo file found at \wp-content\themes\enfold\includes\admin\demo_files\enfold-2017.xml by replacing http://kriesi.at/themes/enfold-2017/files/ with https://Your-Domain.com/wp-content/uploads/ in a plain text editor such as vscode, please note the trailing slash and the https if your site is using https this should replace about 243 instances, the rest of the link should remain the same, such as /2015/07/marker3.png because you uploaded the images using the same directory structure.
After all of this you will still need to do a little tweaking such as setting the correct menu in the menu options and sorting out the footer widgets
Or you could install the demo on a localhost and then use the plugin Duplicator to move to your live site, this works will for hosts that blocks our IP.Best regards,
MikeThank you.
I really look forward to have it fixed from your end, since I need to do the demo import as usual.
I have bought your theme for many websites and always from the same server at One.com – and this is the first time it shows this issue. So it seems very strange.
Thanks.
– Kasper
Tech at One.com answered me:
cUrl request is allowed on the server. Port 443 is open and port 80. Max_execution is set to 300. No firewall or server configuration are blocking the connection – unless you used port other than 80 or 443.Does that help?
Hi,
Thank you for your patience, our hosting writes back that the ip 193.202.110.34 we can’t unblock because from it there are constant attacks on many of our servers.
Try installing the demo on a localhost and then use the plugin Duplicator to move to your live site, this works typically well.Best regards,
Mike
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