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Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 9, 2017 at 4:07 pm #861955
    SaikoSports

    Hi Enfold Team,

    i have an issue with a delay of 5 to 10 sec when clickin on the “order now” (“kostenpflichtig bestellen”) Button in my shop.
    With clicking the button the screen fades/overlays a little intho white and … nothing happens for 5 to 10 secs.
    If you wait this time the process works correctly and redirects to the “thank you for order”-message. But which customer will wait this time.
    …he will click again… and then the “empty basket” error appears, but the order is placed fine.

    If you wait this time – the email order confirmation arrives 2-3 sec earlier than you got redirected to order success page.
    So, I don’t think it’s a server performance issue, cause it’s a managed server, amd 6 cores, 16gb ram, s-ata-raid, php7 (1&1).
    The speed of the rest of the page is ok – it’s just the placing-order-process with this curious delay.

    I hope you have any ideas :)

    Best Regards,
    Birger

    October 10, 2017 at 5:19 am #862254
    John Torvik

    Hey SaikoSports,

    You can contact your host provider and ask a log about this page that`s delaying.

    Best regards,
    John Torvik

    October 10, 2017 at 7:34 pm #862637
    SaikoSports

    Hi John,

    do you really think it’s a server issue? I checked the standard logs i could get, but there are no further information or anything helpful.
    In access logs i can only see the IP and browser infos. I activated the error logs, but the are no errors. CPU load “idles” between 5-20%.
    So the server seems to be chilly during this process.

    Can you give me a hint for what type of logs i should ask my provider?

    Greetz,
    Birger

    October 12, 2017 at 6:12 am #863163
    John Torvik

    Hi,

    This article should help you: http://www.wpbeginner.com/wordpress-performance-speed/ – I am sharing this article because its the best for speeds problems and might solve your problem.

    Best regards,
    John Torvik

    October 12, 2017 at 7:10 pm #863576
    SaikoSports

    Hi John,

    thanks for your help! I’ve got information updates – and all of them show me, that it’s not enfolds fault.

    I’ll tell you what i’ve tried – so maybe someone has any further ideas :)

    – I called my hoster (1&1): They couldn’t give me a full apache log… very poor :(
    – I installed WP Super Cache, optimized pics, … mosty all hints from the link you gave me
    – I checked with WPs Twenty Seventeen template
    – https://docs.woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/ tried/checked this
    – This guy had the same issue (caused by email delivery / solution: smtp queue plugin) – but in my case it didn’t help.
    tried even to deativate the order confirmation mail.
    – and tried this: https://wpfixit.com/why-is-woocommerce-so-slow/

    But nothig helped :(

    I know, it seems NOT to be an enfold issue – but you all are smart guys :)
    I will also contact woo support forum…

    Best regards,
    Birger

    October 16, 2017 at 8:11 pm #864924
    Basilis

    Hi,

    The best case scenario would be to hire someone who will be able to help you identify the issue and provide enough details on how to fix your problem.
    he will be able to locate the problem – but the problem is for sure ot at Enfold as it has not been identify before.

    Best regards,
    Basilis

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