Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 3, 2023 at 6:55 pm #1400045
    tom_on_wheels

    Hi I have a critical error which let me have a white screen of death. Obviously it is caused by Events Tickets or The Events Calendar.

    This has happened when the system was running without any work on the site by admins.

    Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 93 der Datei /www/htdocs/w0171053/berliner-podencos.de/app/wp-content/plugins/event-tickets/common/vendor/monolog/monolog/src/Monolog/Handler/FilterHandler.php verursacht. Fehlermeldung: Declaration of Monolog\Handler\FilterHandler::isHandling(array $record) must be compatible with Monolog\Handler\AbstractHandler::isHandling(array $record): bool

    Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 93 der Datei /www/htdocs/w0171053/berliner-podencos.de/app/wp-content/plugins/the-events-calendar/common/vendor/monolog/monolog/src/Monolog/Handler/FilterHandler.php verursacht. Fehlermeldung: Declaration of Monolog\Handler\FilterHandler::isHandling(array $record) must be compatible with Monolog\Handler\AbstractHandler::isHandling(array $record): bool
    I have deactivated to get the website to life again.

    What could I do now?

    Best regards,
    Tom

    • This topic was modified 1 year, 10 months ago by tom_on_wheels.
    March 4, 2023 at 7:57 am #1400077
    tom_on_wheels

    I have deactivated Events Calendar and I think I will delete it. I will try EventPrime instead. Looks promising.

    Best regards,
    Tom

    March 4, 2023 at 12:01 pm #1400086
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    March 5, 2023 at 9:47 am #1400141
    tom_on_wheels

    Hi Rikard,

    I would like to receive further help. I was trying EventPrime yesterday, but the entire administration is too complicated for our use case which is just dates and RSVP.

    Best regards,
    Tom

    March 5, 2023 at 11:02 am #1400147
    Rikard

    Hi,

    Thanks for the update. What exactly do you need help with?

    Best regards,
    Rikard

    March 5, 2023 at 12:17 pm #1400154
    tom_on_wheels

    Hi Rikard,

    I would need help to solve the 2 problems in Events Calendar and Events Tickets with the file I added to the private content as written in my first post. Is this something you could do? I searched the net for a solution, but couldn’t find a hint. Due to I am a beginner and just starting to u understand what HTML and CSS and so on does I would really appreciate your help to be able to reactivate these plugins.

    I’ve learned that I update plugins manually and before doing this I will generate a backup ;-)

    I guess this issue has been caused by an automatic update of WordPress or a plugin.

    Best regards,
    Tom

    March 5, 2023 at 12:41 pm #1400156
    Mike

    Hi,
    Please include FTP access in the Private Content area.

    Best regards,
    Mike

    March 5, 2023 at 12:58 pm #1400160
    tom_on_wheels

    Hi Mike,

    Data attached.

    Best regards,
    Tom

    March 5, 2023 at 1:37 pm #1400162
    Mike

    Hi,
    Thanks, I see your site is using PHP v8.1.16, Event Tickets says that their PHP v8 is in beta and if you have any problems to roll back to PHP 7.4 as a first step.
    I have looked at line 93 in the plugin file: /wp-content/plugins/event-tickets/common/vendor/monolog/monolog/src/Monolog/Handler/FilterHandler.php

    public function isHandling(array $record)
    {
        return isset($this->acceptedLevels[$record['level']]);
    }

    but I don’t see how to assist with this, I recommend first rolling back to PHP 7.4, if that doesn’t help then contact event-tickets support with the error as they should understand it more than us.

    Best regards,
    Mike

    March 5, 2023 at 1:50 pm #1400164
    tom_on_wheels

    Hi Mike,

    Thanks a lot!

    I rolled back to PHP 7.4x. and will check if the problem still exists. Otherwise I will contact Events Calendar people.

    Best regards,
    Tom

    March 5, 2023 at 3:08 pm #1400166
    Mike

    Hi,
    Very good, we will leave this open to hear back from you.

    Best regards,
    Mike

    March 5, 2023 at 7:40 pm #1400185
    tom_on_wheels

    Hi Mike,

    I’ve found somebody with the same issue

    https://wordpress.org/support/topic/events-calendar-6-0-10and-shield-17-0-9-incompatible/#post-16529966

    Obviously it is the coexistence of Events Calendar and the latest version of Shield plugin. I posted there and am waiting for a reply.

    Best regards,
    Tom

    March 5, 2023 at 7:57 pm #1400186
    tom_on_wheels

    Update to Shield 17.0.13 obviously solved the issue of Events Calendar!

    Up and running again.

    Best regards,
    Tom

    March 5, 2023 at 8:14 pm #1400188
    Mike

    Hi,
    Glad to hear, I’ve not heard of the Shield plugin, so hopefully this will help someone in the future.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    March 5, 2023 at 8:15 pm #1400189
    tom_on_wheels

    Yes please close this.

    Best regards,
    Tom

    March 5, 2023 at 8:35 pm #1400195
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘Critical error, website down. Caused by Events Calendar and Events Tickets’ is closed to new replies.