Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 7, 2022 at 9:53 am #1375312
    Karin_Tara

    Hi!
    I need your help please!
    I cannot reach one of my websites !
    It says “There has been a critical error on this website.”
    My IT consultant told me it´s a theme – issue, better to ask the Enfold team.

    Please help!

    • This topic was modified 2 years ago by Karin_Tara.
    December 7, 2022 at 5:50 pm #1375396
    Rikard

    Hey Karin_Tara,

    Thanks for the login token. What happens if you deactivate all plugins? If you need further help, then please share server error logs with us.

    Best regards,
    Rikard

    December 7, 2022 at 7:11 pm #1375414
    Karin_Tara

    Hi Rikard! Thank you very much for your help – it works!
    But I would love to understand why and how to proceed.
    Trial and error which one caused problems?

    December 7, 2022 at 8:34 pm #1375432
    Rikard

    Hi,

    Yes, that’s likely the best way forward. Activate the plugins one by one, then check when the problem starts again.

    Best regards,
    Rikard

    December 7, 2022 at 9:20 pm #1375442
    Karin_Tara

    Thank you very much, Rikard! Will do my homework!

    December 8, 2022 at 8:25 am #1375470
    Ismael

    Hi,

    No problem. Let us know if you find anything.

    Best regards,
    Ismael

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