Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 13, 2022 at 2:28 am #1351618
    kathyzech

    I created this website a couple years ago for my Church.
    The Church Secretary has been maintaining the site.
    Today she contacted me to update a section of the site that she doesn’t know how to do.
    When I went into the Admin area all these error message are appearing in the sections under the “Appearance” section.
    I don’t know what is causing them or how to fix them.
    Could someone please help me?
    Can you review all the admin area and see what is happening?

    I think we are on the latest Enfold version???

    May 13, 2022 at 7:39 am #1351639
    Rikard

    Hey kathyzech,

    Thanks for the login details. You are not running the latest version of the theme. First off, please follow this in order to register your theme license and to create a token for the backend of the theme: https://kriesi.at/documentation/enfold/theme-registration/

    If the updates are still not coming through after that, then please try to install and configure this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    May 23, 2022 at 9:48 pm #1352677
    kathyzech

    I did the steps you asked to do above. The Admin area is still giving errors, so I did the last step you listed above.
    I downloaded the market-plugin and installed it. When I get to the settings page I tried the following and neither worked:
    1. Type in the unique name for my token key in the Token location – that didn’t work
    2. Copied and pasted my long token key number into the Token location – that didn’t work

    Do you know how I can proceed? Is this token key different from the Token Key I had to create earlier in the process?

    Your help and guidance would be GREATLY appreciated.

    May 24, 2022 at 8:39 am #1352724
    Ismael

    Hi,

    Thank you for the update.

    You may need to update the theme manually this time because the automatic update will no longer work in the version currently installed in the site, the envato market plugin is probably not compatible with it either. Please check the documentation below to learn more about manual update via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    After the update, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache.

    Best regards,
    Ismael

    May 25, 2022 at 12:25 am #1352829
    kathyzech

    Is there anyway someone from support could do the theme update for me?
    Not sure I am comfortable doing it, haven’t done it before.

    May 25, 2022 at 6:38 am #1352863
    Nikko

    Hi kathyzech,

    Thanks for giving us admin access.
    We have updated the site and it the issue is fixed.
    Please review your site.

    Best regards,
    Nikko

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