Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 30, 2023 at 8:34 am #1417506
    moonswamp

    I encountered a serious issue while trying to publish or edit a new blog post in the backend. The editor displays the following error message: “Failed to initialize plugin: avia_builder_button.”

    I used the F12 key to inspect the error and found that many files are missing, such as:

    /wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/css/avia-modal.min.css-5.6.6
    /wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/css/avia-custom-elements.min.css-5.6.6
    /wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-builder.min.js-5.6.6

    please check the image: https://i.postimg.cc/DZ0FWjjW/20230830143315.png

    There are many files like this. Upon closer inspection of the file formats, I noticed that these files have a version number appended at the end, but the format is incorrect. This is preventing them from loading and resulting in a 404 error!

    This issue is very critical. Please assist in resolving it!

    P.S. I just created an admin account so you can login to check it!

    August 30, 2023 at 9:23 am #1417515
    moonswamp

    What I have done before the error occureed:
    1. switched the PHP version from 7.4 to 8.1
    2. upgrade the Nginx server from 1.20 to 1.22

    What I have tried to solve the problem but failed:

    1: deleted the whole enfold file and reupload the newest package, FAILED(can’t solve)!
    2: some setting in the Enfold Theme Options -> Performance, FAILED(can’t solve)!
    3: Set PHP back to 7.4 and Nginx to 1.20, FAILED(can’t solve)!

    August 30, 2023 at 1:12 pm #1417562
    Nikko

    Hi moonswamp,

    Where can we see the issue? I have checked the frontend and the backend of your website but I can’t seem to find where the issue appears.

    Best regards,
    Nikko

    August 30, 2023 at 4:53 pm #1417592
    moonswamp

    Hi @Nikko

    Try to publish or edit a blog post / page, you will see the error!

    https://i.postimg.cc/52F7ScY8/20230830225507.png

    • This reply was modified 1 year, 3 months ago by moonswamp.
    August 31, 2023 at 8:33 am #1417652
    moonswamp

    hello, are you still there ?

    September 1, 2023 at 3:21 am #1417739
    moonswamp

    is there any tech support here ? I can’t edit pages now !!!

    September 1, 2023 at 1:38 pm #1417807
    Nikko

    Hi moonswamp,

    I apologize for the delayed response.
    Got some issues on my end, I have checked further on the issue and it seems the problem is caused by this plugin: WPJAM BASIC
    It seems to prevent query string to be added on the end of the css/js files (examples in private content).
    Just deactivate the plugin if you want to create or edit a new page, if you really need the plugin, then you will need to contact the plugin author to fix the issue.

    Best regards,
    Nikko

    September 1, 2023 at 6:49 pm #1417848
    moonswamp

    Thank you very much for your assistance; it indeed resolved the issue!

    However, something very strange is: everything was working fine before I upgraded PHP and NGINX. After the upgrade, I encountered errors, and I’m not sure where the specific problem lies. I’ve reached out to the developer of the Wpjam plugin for assistance, but I haven’t received a response yet.

    For now, I have to deactivate the plugin while using the editor and enable it again when not in use.

    September 2, 2023 at 9:31 am #1417863
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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