Viewing 16 posts - 31 through 46 (of 46 total)
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  • September 16, 2024 at 9:53 am #1467064
    Rikard

    Hi,

    Thanks for that. We’re not sure what is causing this problem, but copying the content to a new product seems to be working as I wrote earlier. I know it might not be the best solution, but you might want to consider copying all the products to new ones. If that is not an option, then things still seem to be working even though the critical error occurs. I see that you have a lot of products so copying them all at the same time might not be good solution for now, but it could be done as they are updated. It takes less than a minute to copy the shortcodes to a new product.

    Best regards,
    Rikard

    September 18, 2024 at 8:30 am #1467280
    L-mobileGroup

    Dear Rikard

    the problem is that we have linked to single product pages from our site, like there https://l-mobile.com/geschaeftsfelder/digitales-service-management/ – the button in the header “demo ansehen” –> if we create a new product all these links will not work anymore. And we got a lot of these links…

    Best Regards Marc

    September 18, 2024 at 2:50 pm #1467319
    L-mobileGroup

    Dear Rikard

    also I tested your solution again – it does NOT work. Please create new product (no copy) and place product info element in advanced layout builder – and also a critical error occurs.

    Best Regards Marc

    September 19, 2024 at 12:23 pm #1467445
    Rikard

    Hi,

    Thanks for the update, but it’s still working on my end. Please see the newly created product in private.

    Best regards,
    Rikard

    September 19, 2024 at 1:04 pm #1467453
    L-mobileGroup

    Hello

    you used the wrong ALB element – added the right one below to your product.

    Best Regards Marc

    September 24, 2024 at 10:24 am #1467732
    Yigit

    Hi Marc,

    I’m sorry for the delayed response.

    We cannot reproduce the issue on our test sites. It looks like you removed the staging site. Could you please replicate the issue on a staging site again and send us non-expiring admin login credentials so we can investigate further?

    Regards,
    Yigit

    October 7, 2024 at 11:48 am #1468557
    L-mobileGroup

    Hello Yigit

    sorry for the delay but I was just now able to create a new staging site. Login data in private content. If you need any further informations let me know.

    Best Regards Marc

    • This reply was modified 2 months, 2 weeks ago by L-mobileGroup.
    October 14, 2024 at 4:28 pm #1469103
    Rikard

    Hi,

    Thanks for that. Could you share FTP login details to the new staging site as well please?

    Best regards,
    Rikard

    October 15, 2024 at 2:19 pm #1469155
    L-mobileGroup

    Hello Rikard

    please find attached in private data new link for loggin in. You do not need additional PW or other credentials. Please note: we are not able to provide staing sites which are more as 14 days usable. after this they will always delete themselves.

    Best Regards Marc

    October 16, 2024 at 11:29 am #1469219
    Rikard

    Hi,

    Thanks for that. The SFTP details are working, but the token is not.

    Best regards,
    Rikard

    October 16, 2024 at 11:37 am #1469221
    L-mobileGroup

    Dear Rikard

    see private data.

    Best Regards Marc

    October 17, 2024 at 10:05 am #1469298
    Rikard

    Hi,

    Thanks for that. I created a new product, but I can’t see any problems saving or updating that. I edited an existing product as well, and that saves without any problems as well.

    Best regards,
    Rikard

    October 17, 2024 at 10:10 am #1469302
    L-mobileGroup

    Hello Rikard

    yes this could be possible – please try now to activate YOAST. After that a critical error should appear while saving.

    Best Regards Marc

    October 18, 2024 at 12:01 pm #1469386
    Rikard

    Hi,

    Thanks for the update. The staging site doesn’t seem to be functioning anymore, did it expire maybe?

    Best regards,
    Rikard

    October 18, 2024 at 12:25 pm #1469388
    L-mobileGroup

    Dear Rikard

    there are some server migrations running at the moment. So there is no SSL available for that staging. Please call the link with http:// instead of https://

    Best Regards Marc

    October 21, 2024 at 12:41 pm #1469549
    Rikard

    Hi,

    Sorry for the late reply. Even though we haven’t been able to repoduce this, we’ve found a solution for your problem. The fix is added to your staging site so that you can verify it.

    If you need to add this fix to other sites before the next release of the theme, then please edit /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/product_snippets/product_snippet_tabs.php. On row 139 you will find this:

    if( function_exists( 'wc_clear_notices' ) )

    Please change that line to this instead:

    if( function_exists( 'wc_clear_notices' ) && WC()->session )

    Best regards,
    Rikard

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