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Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 12, 2022 at 4:27 pm #1364786
    updcreative

    Hi, our clients website has developed a critical error. We’ve deactivated one plugin which initial messages pointed to. However the error still persists and the log suggests it is due to Enfold.

    • This topic was modified 3 years, 1 month ago by updcreative.
    September 12, 2022 at 5:01 pm #1364801
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    September 12, 2022 at 6:15 pm #1364806
    updcreative

    Hi Yigit,

    Yes here they are.

    September 13, 2022 at 8:23 am #1364845
    Ismael

    Hi,

    Thank you for the info.

    The cpanel is not accessible for some reason. Please ask your hosting provider to generate an FTP account and provide it here in the private field. We will access the site and check the error once the FTP account is available.

    Best regards,
    Ismael

    September 13, 2022 at 10:16 am #1364870
    updcreative

    Hi,

    Please see below:

    September 13, 2022 at 2:09 pm #1364902
    updcreative

    Guys, this is critical as the site is down, please respond to my previous message.

    September 13, 2022 at 2:25 pm #1364905
    Yigit

    Hi,

    Please see private content field below.

    Regards,
    Yigit

    September 13, 2022 at 2:54 pm #1364911
    updcreative

    Thanks Yigit, you’ve been whitelisted.

    Please see below.

    September 13, 2022 at 3:29 pm #1364915
    Yigit

    Hey,

    Issue seems to be related to one of the WP core files. I wanted to re-install WP, which would be a lot easier via FTP but unfortunately FTP logins are still not working for me.

    Could you please try re-installing WP or check FTP logins once again?

    Regards,
    Yigit

    September 13, 2022 at 3:47 pm #1364923
    updcreative

    Thanks Yigit, please see below.

    September 13, 2022 at 3:58 pm #1364925
    Yigit

    Hi,

    Thanks! Re-installing the WordPress via FTP helped. FYI, while I was testing, I also upgraded PHP version to 8 in cPanel and I did not set it back to 7.x.

    Please review your website :)

    Regards,
    Yigit

    September 13, 2022 at 4:21 pm #1364928
    updcreative

    Thanks for your help Yigit, looks good from my side.

    September 13, 2022 at 4:34 pm #1364929
    Yigit

    Hi,

    You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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Viewing 13 posts - 1 through 13 (of 13 total)
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