Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 25, 2022 at 7:55 pm #1337155
    acscreativenew

    Hi, so im running enfold and have run into a couple of issues on my website.

    First when I try to save a page with the “social buttons” element the page will not save.
    Second the search is a little messed up. When i use the search it will drop down the ajax search but when i view all results it throws an error.

    Can you help me take a look at these issues on my website?

    I keep getting these errors within my logs

    [25-Jan-2022 18:02:59 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 16384 bytes) in /home/devcganet/public_html/wp-includes/formatting.php on line 486

    Here are my PHP settings

    display_errors = Off
    max_execution_time = 90
    max_input_time = 90
    max_input_vars = 4000
    memory_limit = 512M
    post_max_size = 256M
    session.gc_maxlifetime = 1440
    session.save_path = “/var/cpanel/php/sessions/ea-php74”
    upload_max_filesize = 60M
    zlib.output_compression = Off

    Thanks
    -Dan

    January 26, 2022 at 5:15 am #1337205
    Ismael

    Hey acscreativenew,

    Thank you for the inquiry.

    Have you tried deactivating the plugins temporarily? Please set the installation to debug mode and enable the logs so that we can check for errors.

    // https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

    We tried to access the site but the login account above does not exists (see private field). Please provide a valid account.

    Best regards,
    Ismael

    January 27, 2022 at 12:48 am #1337379
    acscreativenew

    Hi,

    Sorry, login should be good now.

    I have turned off all the plugins and im still getting the same error. Also, debugging is turned on now.

    Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 16384 bytes) in /home/devcganet/public_html/wp-includes/formatting.php on line 486

    January 27, 2022 at 10:22 am #1337458
    Ismael

    Hi,

    Thanks for the update.

    That page has the social share element on it. If i remove that

    It is definitely an issue with the social share element. Did you use a social plugin for that, or are you using the default social share element in the builder? Please try to update the theme to version 4.8.9.

    Best regards,
    Ismael

    January 27, 2022 at 4:23 pm #1337554
    acscreativenew

    So everything on my theme is already updated theme and plugins.

    It is using the built in social share that is causing the issues.

    January 28, 2022 at 11:09 am #1337664
    Ismael

    Hi,

    Thank you for the update.

    The error also occurred when we try to update the page. Did you override the social share element in the child theme? Please post the FTP login details in the private field so that we can access the theme files.

    Best regards,
    Ismael

    January 28, 2022 at 4:10 pm #1337760
    acscreativenew

    I did not modify the social share within the child theme.

    January 31, 2022 at 12:05 am #1337954
    Mike

    Hi,
    Thank you for the login, the error /public_html/wp-includes/formatting.php on line 533 points to a core WordPress file and line 533 is this:

    	// Remove more than two contiguous line breaks.
	$pee = preg_replace( "/\n\n+/", "\n\n", $pee );

    which doesn’t make sense why the error would point to line breaks.
    I noticed that my demo site is using the same PHP version & Server architecture, and the only difference was your PHP max input variables is half of mine and your PHP time limit is much less, try adjusting these to see it it helps.
    2022-01-30_165036.jpg

    Best regards,
    Mike

    February 17, 2022 at 5:02 am #1341037
    acscreativenew

    I have updated these settings and am still getting the same results.

    Any page that has the social share element on it will not load and as soon as I remove that element it loads again.

    February 18, 2022 at 1:04 am #1341246
    acscreativenew

    I found the issue here. It was a custom script I added to the functions file that was causing the issue here.

    February 18, 2022 at 5:15 am #1341262
    Ismael

    Hi,

    Great! Good to know that you have found the issue. Let us know if you have more questions.

    Best regards,
    Ismael

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