Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 1, 2019 at 4:23 pm #1096199
    5ivecanons

    Trying to import a font via the importer, and getting the error:

    Couldn’t add the font because the server didn’t respond.
    Please reload the page, then try again.

    The font zips are in the media files.

    Not sure what we’re doing wrong.

    Please advise. Thank you.

    May 3, 2019 at 11:52 am #1096875
    Victoria

    Hey 5ivecanons,

    Best regards,
    Victoria

    May 3, 2019 at 1:29 pm #1096897
    5ivecanons

    Good morning Victoria!

    May 5, 2019 at 3:28 am #1097338
    Mike

    Hi,
    Thanks for the login, I took a look at your fonts and found one was a zip inside of a zip, which won’t work because the server won’t try to open the file twice.
    The other one did install but it was named “MACOSX” which is the name of the Mac folder inside, so I removed it and installed it again, it seems to work correctly now.
    Please check.

    Best regards,
    Mike

    February 3, 2021 at 5:54 pm #1277427
    renita01

    I am having a similar problem. I downloaded the Google Font zip. It had 2 files in it, a .ttf and a .txt. I uploaded it with both and that didn’t work. Then I extracted it and zipped only the .ttf file. That also did not work. Are there settings on the server that would prevent this from working? I am using the latest version of PHP and Enfold.

    February 3, 2021 at 6:23 pm #1277431
    renita01

    I found the issue. Even though it was the newest version of PHP the zip module was not enabled. I changed that setting and it worked.

    February 4, 2021 at 6:46 am #1277559
    Nikko

    Hi renita01,

    We’re glad to hear that :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

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