Tagged: 

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • March 5, 2018 at 2:53 pm #921498
    Gardenvale

    Guys I keep getting “Couldn’t add the font because the server didn’t respond” when trying to add new icons as a zip file.

    I see previous threads for this but no single, unified, simple resolution. I have contacted my hosting, SiteGround and they said they implemented a fix but this did not work.

    Please can anyone help with this? I can provide logins.

    March 5, 2018 at 9:21 pm #921810
    Basilis

    Hey Gardenvale,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.