Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 12, 2018 at 1:37 pm #984733
    JPSmarketing

    Hi
    When I try to upload using the custom font manager it displays the error “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”

    I have tried the following solutions that I’ve found on the forum but none of them worked:
    – Deactivate all plugins
    – Activated ZipArchive
    – Increased memory allowance

    I previously had a font uploaded but wanted to update it with a new one. The new file would not upload and when I tried re-uploading the old file it wouldn’t work either.

    Both WordPress and the Enfold theme are updated to be the latest versions.

    Can you help?

    Thanks

    Simon

    July 14, 2018 at 11:50 pm #985523
    Mike

    Hey JPSmarketing,
    I have taken a look and found that your webhost doesn’t have PHP ZipArchive Extension enabled. Please ask them to enable it for you, and then try again.

    Best regards,
    Mike

    July 16, 2018 at 3:27 pm #985955
    JPSmarketing

    Hi Mike

    Thanks for your reply. I contacted my webhost today and they enabled the PHP ZipArchive Extension but I still cannot add fonts.

    Any other suggestions?

    Thanks

    Simon

    July 17, 2018 at 3:36 am #986198
    Mike

    Hi,
    Please add a dropbox link to your font zip so we can check it.

    Best regards,
    Mike

    July 17, 2018 at 10:38 am #986344
    JPSmarketing

    Hi Mike
    Can you try the link attached to this message please?
    Thanks
    Simon

    July 17, 2018 at 11:36 am #986358
    Mike

    Hi,
    Please give anyone with the link access to the file, right now dropbox says I don’t have access.

    Best regards,
    Mike

    July 17, 2018 at 1:09 pm #986409
    JPSmarketing

    Apologies, I thought I had set that. Please try this link.

    July 19, 2018 at 3:18 am #987239
    Mike

    Hi,
    Thanks for the file, I was not able to import it into my localhost, but I was able to download a new icon from fontello.com and import it, I was also able to do this for your site too. So I believe the issue is with your file.
    I couldn’t find the same icons on fontello.com to create a new file, is this where you got it from?
    Can you try creating a new icon file?

    Best regards,
    Mike

    July 23, 2018 at 1:08 pm #988678
    JPSmarketing

    Hi Mike

    I just did a similar test, this time with the latest icons I had added removed from the file and it worked perfectly. So I’m assuming there is something in the new icons that doesn’t play nicely with Enfold/Wordpress/Fontello/Host.

    I shall now do some trial and error to see if I can pinpoint what it doesn’t like.

    Thanks for your help!

    Simon

    July 23, 2018 at 1:23 pm #988683
    Mike

    Hi,
    Thanks for the update, we look forward to your results.
    Also I tried searching on fontello.com for your icons, but couldn’t find them, I assume you gave them custom names, what were their original names?

    Best regards,
    Mike

    July 23, 2018 at 2:18 pm #988702
    JPSmarketing

    Hi Mike

    I’ve managed to get the icons working now. Took them into a new 500 x 500px document in Illustrator and made sure they were all black, expanded and then made a compound path. This seemed to do the trick, so not sure what I missed from the process last time as previously I’d not had a problem.

    Not sure what name you’re referring to with regards the custom names. All the icons are saved from Illustrator with unique descriptive names. I gave the font file on fontello the name buildersbeams.

    Kind regards

    Simon

    July 24, 2018 at 3:56 am #989011
    Mike

    Hi,
    Oh, I see, thanks for sharing. Glad you were able to get them to work.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    July 24, 2018 at 9:35 am #989074
    JPSmarketing

    Hi Mike

    Yes, the issue can be closed.

    Thanks for your help again!

    Simon

    July 24, 2018 at 12:21 pm #989134
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘"Couldn't add the font because the server didn’t respond" error when uploading’ is closed to new replies.