Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 9, 2023 at 1:28 pm #1410072
    aboderc

    Hi,

    I can’t upload a custom font via the font import function.

    I’m getting error: “Couldn’t Add the Font Because The Server Didn’t Respond”. Looking through previous similar issue I see that the “PHP ZipArchive Extension” needs to be enabled (it shows also disabled in Layerslider – Server status, but on c-panel Archive_Tar 1.4.14 and
    Archive_Zip 0.1.2 is installed and enabled. Is there any other PHP zip mosule needed or what else might I be missing?

    Thanks,
    Stefan

    June 10, 2023 at 6:51 am #1410121
    Nikko

    Hi Stefan,

    I think that’s the only extension you need to enable.
    Can you give us temporary admin access? so we can check further on the issue.
    Just post the credentials in private content.

    Best regards,
    Nikko

    June 10, 2023 at 12:03 pm #1410135
    aboderc

    the php extensions from c-panel:

    c-panel

    June 10, 2023 at 11:27 pm #1410197
    Mike

    Hi,
    Thanks for the link to your site, as you said the Layerslider ▸ Server status says the PHP ZipArchive Extension is not enabled, I see that you are using PHP v8.0.28, I my cPanel this was also not enabled by default, to enable it please go to cPanel ▸ Select PHP Version
    Enfold_Support_2312.jpeg
    then under PHP Extensions look for zip and check it
    Enfold_Support_2314.jpeg

    Best regards,
    Mike

    June 11, 2023 at 11:23 pm #1410293
    aboderc

    Perfect – thank you.

    June 12, 2023 at 12:51 am #1410296
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 6 posts - 1 through 6 (of 6 total)
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