Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 5, 2020 at 4:59 pm #1250621
    CurlyHost

    I’m trying to upload an icon set. It’s in the media library. It works on other sites. I keep getting the error of “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again.”

    I see in the other support requests that you guys ask for login info to check it out. It is attached. Could you try to load that latest icon set for me?

    October 6, 2020 at 7:54 pm #1250925
    Victoria

    Hey Andrea,

    Please check if you have PHPZip extension enabled on the server. If not you need to have it enabled to be able to upload zip files.

    Image 2020-10-06 at 20.54.48.png

    Best regards,
    Victoria

    • This reply was modified 4 years, 2 months ago by Victoria.
    October 7, 2020 at 4:35 pm #1251188
    CurlyHost

    Great – this fixed it. The latest version of PHP doesn’t have Zip checked – I wonder why that would be?

    October 8, 2020 at 5:39 pm #1251505
    Victoria

    Hi CurlyHost,

    Glad you got it working for you! :)

    Well, that’s a configuration question.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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