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  • September 27, 2021 at 12:50 pm #1322479
    go4win

    Hi
    I am using
    wordpress 5.8.1
    Enfold Theme 4.8.6.2
    PHP-Version: 7.3.22
    All plugins are disabled.

    When trying to load demo data, I receiove “Download of files for demo SPA Demo didn’t work!
    You might want to try reloading the page and then try again.”

    When entering my private key for updates, I receive a “Could not connect to the internet. Please reload the page and try again”
    Thanks

    September 28, 2021 at 5:34 am #1322565
    Ismael

    Hey go4win,

    Thank you for the inquiry.

    Looks like you had lost connection while checking the private key. Please provide the Envato key in the private field so that we can test it on our end. You should also upgrade PHP to version 8.0, before doing the demo import again.

    We may need to reset the database before attempting to import the demo again. Is that alright?

    Where is the site hosted? You might have to ask your hosting provider to whitelist this IP address (85.13.149.161) to allow connection to the source of the demo files.

    Best regards,
    Ismael

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