Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 23, 2020 at 1:04 pm #1232582
    sbott

    if you press the Google button in the cookies settings, the cookie will still be set.

    July 28, 2020 at 4:14 am #1233639
    Ismael

    Hey sbott,

    Thank you for the inquiry.

    The analytics or tracking script doesn’t load when the Google Analytics privacy toggle is grayed out or disabled. Only when we toggle the privacy button, then accept the privacy cookie does the analytics load. How do you check the scripts?

    Best regards,
    Ismael

    July 28, 2020 at 12:18 pm #1233733
    sbott

    Hi Ismael,
    the problem is, that when you deactivated the Google Analytics Toggle, the Tracking Cookie is still active. I can set what I want. my intention is to disable google analytics, not enable it.

    Look at this example: Screen

    • This reply was modified 4 years, 3 months ago by sbott.
    July 31, 2020 at 4:16 am #1234287
    Ismael

    Hi,

    Thank you for the inquiry.

    Have you tried to delete those cookies and refresh the page? They are probably old cookies which were added while you’re testing the privacy cookie options and they haven’t expired. On our end, the local storage is empty on initial load and we only see it get filled after accepting the cookies. Please check the screenshot below.

    // https://imgur.com/c47oaaa

    Best regards,
    Ismael

    July 31, 2020 at 10:14 am #1234338
    sbott

    Hi Ismael,
    if I confirm the button reject, the page will be reloaded automatically and the cookies will be deleted from the list. Only the cookie from Google Analytics remains. I can now delete this cookie manually. But I was of the opinion that the entry has to be deleted from the list as well, so that the cookie is no longer active.

    August 3, 2020 at 1:19 pm #1234825
    Ismael

    Hi,

    Thank you for the update.

    The theme doesn’t really remove the cookie when it’s already stored in the local browser. What it does is prevent the cookies from being stored when the user don’t consent to storing those cookies, or completely ignore the privacy options. My guess is that the GA cookies are already stored in your local machine even before you activated the privacy options.

    Please try to delete the GA cookies manually, then refresh the page. Let us know if the analytics cookies are still added in the local storage when you don’t accept them.

    UPDATE: You need to delete all cookies that were generated by the theme to reset the privacy options.

    // https://kriesi.at/documentation/enfold/privacy-cookies/#developer-info

    Best regards,
    Ismael

    • This reply was modified 4 years, 3 months ago by Ismael. Reason: add note
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