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  • January 18, 2022 at 2:38 pm #1336042
    SikoraEDV

    Hallo zusammen,

    auf allen unseren Webseiten mit Enfold gibt es ein Problem mit dem Cookie Fester auf der mobilen Ansicht.
    Der untere Teil ist abgeschnitten weswegen der Besucher der Webseite die Cookies nicht akzeptieren kann.

    Die Webseite kann von Mobilnutzern derzeit nicht genutzt werden.

    Wie lässt sich dieses Problem beheben?

    Vielen Dank.

    January 19, 2022 at 8:34 am #1336139
    Ismael

    Hey SikoraEDV,

    Thank you for the inquiry.

    The cookie consent message bar is disabled when we checked the site. Would you mind enabling it back and provide a screenshot of the layout issue? Please use imgur, dropbox, postimgcc or any free image hosting for the screenshot.

    Best regards,
    Ismael

    January 19, 2022 at 10:50 pm #1336272
    SikoraEDV

    Hi Ismael,

    thanks for your answer. I am sorry but I mean the cookie pop-up.
    When you scroll it does not go way down to the bottom of the pop-up. Only if you try it several times.
    This is something that not all visitors of the website do. So they cannot accept the cookies.

    Best regards,
    SikoraEDV
    Screenshot

    • This reply was modified 2 years, 11 months ago by SikoraEDV.
    January 21, 2022 at 7:39 am #1336484
    Ismael

    Hi,

    We cannot reproduce the issue on our end. The popup container scrolls down to the very bottom and we are able to access the very last tab or toggler without any issue. We provided a screenshot in the private field.

    If you want, we can adjust the height of the popup container to make the privacy tabs more accessible. Please add this code in the Quick CSS field.

    .av-inline-modal {
    max-height: 95vh;
    overflow: auto;
}

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    January 24, 2022 at 9:26 am #1336851
    SikoraEDV

    Hello Ismael,

    unfortunately this does not solve the problem. I have attached a link to a video in the private content wich describes the issue.

    Thanks a lot for your help.

    Best regards,

    SikoraEDV

    January 24, 2022 at 12:04 pm #1336881
    Ismael

    Hi,

    Thank you for the short clip.

    On the video, looks like the scrolling occurs in the tab container instead of the parent av-consent-extra-info container or the popup window. Please try to add this css code to prevent the actual tab container from scrolling.

    @media only screen and (max-width: 767px) {
    .responsive #top .main_color .tabcontainer {
        overflow: hidden;
    }
}

    Best regards,
    Ismael

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