Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 5, 2020 at 1:20 pm #1190419
    enricobaumgart

    Dear all,

    We are facing more and more issues with some customers regarding the Cookie settings.
    Currently the setting “Default Cookie Behaviour” does not apply to the page, so the necessary cookies are not set by default:
    https://snipboard.io/4IRdF9.jpg

    https://snipboard.io/ugO465.jpg

    Yes, cache has been cleared several times. How can this be solved?

    Thanks & best regards
    Enrico

    March 10, 2020 at 9:45 am #1191747
    Ismael

    Hey enricobaumgart,

    Thank you for the inquiry.

    You should set the default cookie behavior to the first or the second option to enable cookies required by external services such as the map and videos. The third option will only enable the essential or basic cookies, which the theme requires to function correctly.

    Best regards,
    Ismael

    March 10, 2020 at 10:42 am #1191762
    enricobaumgart

    Sorry, but this is not working. The result of option 1/2/3 are the same. In each case, the essential cookies are not selected by default.
    And if I choose the 3. option, I’d expect that the essential cookies are also selected by default, but they are not.

    We’re having this issue with several other customers as well. Cache has been cleared.

    You could check by yourself in the backend. Credentials are provided in my first post.

    Thanks, Enrico

    March 12, 2020 at 12:54 am #1192450
    Ismael

    Hi,

    Thank you for the update.

    For some reason, changing the default cookie behavior settings has no effect in the frontend. Have you tried to deactivate the plugins to rule out any incompatibility issues? Is it alright if we deactivate them temporarily?

    Best regards,
    Ismael

    March 12, 2020 at 7:40 am #1192513
    enricobaumgart

    Dear Ismael,

    I found an incompatibility with NEX forms from Basix. When I deactivate this plugin, the cookie settings seems to be correct.
    Do you see any chance if this incompatibility comes from the Enfold theme?

    Thanks, Enrico

    March 19, 2020 at 10:19 am #1194353
    Ismael

    Hi,

    Where did you add one of the forms made from the plugin? It’s possible that the plugin toggles the checkbox elements on page load. Please contact the plugin developer for more info.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.