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Hi,
Since last week we have a cookie problem on one of our customer websites. Before the update, the cookie banner appeared on every page. If you accepted it, you could also add a product to the shopping cart and it would stay there until you completed the order.
After updating the theme, the cookie banner will only appear on the product-page, when you add a product to the shopping cart. If you navigate to the shopping cart, it will be empty. If you accept the cookie banner, it works as intended. But the strange thing is that the cookie banner only appears when you add a product to the shopping cart.
We have two test versions of the website. One with the older Enfold 5.5 and the other with Enfold 5.6.8. See Private Content for details.
Regards
BerndHey Bernd,
Thank you for the links to your sites, and your patience. I have tested the cookie banner on my test site with woocommerce and was not able to reproduce this error, I see that you have a couple of jQuery errors on your site and perhaps this is related. Try disabling Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and then disable WP Rocket and your other plugins except woocommerce and then check again. If this solves then enable your other plugins one at a time until you see the error again, which will point to the conflict.
If this doesn’t help please include an admin login to your staging site in the Private Content area so we can be of more assistance.Best regards,
Mike
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