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  • #1360033

    Enfold Theme used: GYM-DEMO
    PHP Version: 8.1.8
    Enfold Version: 5.0.1

    Want to enable GDPR Pop Up at the bottom of the side, but this is not possible, cause it´s not visible to activate.

    #1360045

    Hey somebody008,

    Thank you for the inquiry.

    What do you mean when you it is not visible to activate? Would you mind providing a screenshot of the issue? You can use imgur, savvyify or dropbox for the screenshot. Thanks.

    Best regards,
    Ismael

    #1360380

    Hi Ismael,

    sorry for delay – enclosed your request: https://savvyify.com/img/image/2022-07-31-23-47-23-theme-optionen.Vo9X

    best regards,
    Markus

    #1360385

    Hi Markus,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1360952

    You received login? Any update?

    #1361182

    Hi somebody008,

    We apologize for the delayed response, please post the credentials in Private Content so all moderators can view it and try to check your site.

    Best regards,
    Nikko

    #1361284
    This reply has been marked as private.
    #1361402

    Hi somebody008,

    Thanks, we have received it.
    I have checked it and it seems to be showing up properly on my end (screenshot link in private content).
    Also, I have enabled it with default settings.
    Can you try to clear the browser cache? and see if it helps.
    If it does not help, try to disable browser extensions.

    Best regards,
    Nikko

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