Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • May 26, 2018 at 2:13 pm #962546
    Sujohn

    Hi
    I have the bog standard cookie consent set up.
    If I click OK to dismiss it does not seem to work and adds a # to the end of the URL
    I am also finding that the styling does not take effect.
    I have added a second button to click for more info but this appears as an extension of the first button – with no space between the buttons.

    Hoping you can point me in the right direction as to what I am doing wrong here.
    Thanks
    Su

    May 27, 2018 at 3:17 am #962644
    Mike

    Hey Sujohn,
    Thank you, I was able to login. Are you asking about the cookie message that is built-in to Enfold at Enfold Theme Options > Cookie Consent > Cookie Consent Message
    or the “Cookie Notice” plugin that you have active?
    The extra plugin may not play well with Enfold, and doesn’t have the features that the Enfold built-in does.
    Please read more here
    But to answer your question, your error may be a plugin conflict, please try disabling the plugin and enable the Enfold cookie meassage.

    Best regards,
    Mike

    May 28, 2018 at 3:48 pm #963316
    Sujohn

    Hi Mike

    Sorry. I put the other cookie plugin on because the enfold option was blocking people using the site on mobile because they couldn’t dismiss the notification.

    Is it possible you can you can deactivate the cookie notice plugin ( third plugin in the list) and enable the enfold cookie options to test?
    The settings I used for the enfold cookie option was
    cookie consent message bar enabled
    first box as standard OK,
    Second box enabled with message, Read More and a link to the privacy policy page.

    If that is absolutely not possible I can set it up for a time slot it you give me one so I can avoid the site being out of action for too long.

    Thanks
    Su

    May 30, 2018 at 3:58 am #964008
    Mike

    Hi,
    I disabled the plugin and enabled the enfold cookie bar, and tested on my Android mobile without and issues.
    Were you having this issue with Android or iPhone?

    Best regards,
    Mike

    May 30, 2018 at 11:43 am #964147
    Sujohn

    Hi

    Yes. I just disabled the plugin and enabled the enfold cookie bar and it seems to be working for me too.
    How odd. I did spend a bit of time with it before flushing caches etc and could not get it to display properly but now it looks just right .
    Happily I think we can close this.

    Thanks for the help.
    Su

    May 31, 2018 at 2:17 am #964590
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Cookie Consent Dismiss Adds # To URL’ is closed to new replies.