Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 24, 2016 at 7:49 pm #637714
    zebul

    I am unable to edit old or new pages that I have created that have custom code in them. For example I added <div id=”live” class=”clear”></div>> to put above sub-header for a quick jump menu and now I can’t edit the page at all because it only displays a continuous load icon. The actual webpage still works and displays all the code correctly on the front-end and I am still able to browse the previously posted post and read the code. I am just not able to edit it on the avia builder screen. Also when I try to save it as a template, it says there are no elements to save. It does this on other pages with other custom code too, such as Iframes. Pages without custom code work just fine.

    Everything is up to date. The theme, wordpress and all the plugins.

    Any help would be greatly appreciated! Thanks!

    May 24, 2016 at 10:35 pm #637771
    Jordan

    Hey zebul,

    Thanks for getting in touch with us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username.

    Best regards,
    Jordan

    May 24, 2016 at 10:59 pm #637789
    zebul

    I added info to private content

    May 25, 2016 at 2:01 am #637839
    zebul

    Hello,

    Are you messing with the site right now? Things are going a little crazy on the front-end.

    May 25, 2016 at 6:23 pm #638194
    zebul

    can I get an email to talk to somebody?

    • This reply was modified 8 years, 5 months ago by zebul. Reason: It was a caching issue from the previous issue and I was able to fix it
    May 25, 2016 at 9:57 pm #638305
    Basilis

    Hey!

    We are not inside the web site at all.
    Please let us know when you solve your issues, so we can give it a try

    Cheers!
    Basilis

    May 25, 2016 at 10:03 pm #638310
    zebul

    I was able to fix the front-end issue. But I am still having the original issue with the continuous load when trying to modify the page through the avia builder area.

    May 27, 2016 at 4:05 am #639051
    Ismael

    Hi,

    We are getting this error on those pages: 

    https://www.zappbug.com/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

    Please try the solution provided here: https://kriesi.at/support/topic/avia-layout-builder-not-working-14/#post-637184

    Or set the builder to debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Best regards,
    Ismael

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