Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 13, 2017 at 3:46 pm #760045
    Joshua Olive
    Guest

    I don’t know which email address is associated with my username. Can you please help?

    I’ve included my themeforest license txt file for verification.

    March 13, 2017 at 3:48 pm #760046
    Yigit

    Hey Joshua!

    Thanks for contacting us!

    Please see private content field below :)

    Cheers!
    Yigit

    March 13, 2017 at 3:55 pm #760049
    Joshua Olive
    Guest

    Yigit,

    Thank you so much for the prompt reply. I am actually still having issues using that password to login. I tried the username with the password as well as the e-mail address with the password. Do you mind verifying the password you listed is correct?

    Thanks,

    Josh

    March 13, 2017 at 4:01 pm #760052
    Yigit

    Hey!

    Sorry, not sure what went wrong there. I regenerated the password and tested. Please see private content field below

    Best regards,
    Yigit

    March 13, 2017 at 4:14 pm #760058
    joshuaolive

    Perfect! That worked great.

    Can I ask you a couple questions here about my Propulsion theme? I installed it in 2012. I was trying to add/change the feature images on the home page but when I click on the option to add, it instantly pushes me back up to the top of the page without the option to do anything or make changes.

    I updated to the newest version of wordpress thinking that would make a difference but it’s doing the same thing.

    March 13, 2017 at 4:15 pm #760060
    Yigit

    Hey!

    Please make sure you are using the latest version of Propulsion as well which is currently 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    March 13, 2017 at 4:19 pm #760061
    joshuaolive

    Ahhh that’ll do it. I’m still at version 1.3 – I’m not sure of my FTP info. Can I just upload the updated theme and activate?

    Thanks for your help

    March 13, 2017 at 4:20 pm #760062
    Yigit

    Hi!

    Sure! If you have not made any changes on theme files, you do not need to worry :)

    Cheers!
    Yigit

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