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  • #804006

    Hi team,

    Our agency uses Enfold frequently. Last week I started noticing that at random when I would update content on a page and click the “Update” button the content and perhaps other content would just disappear. I would either have to recreate it or restore it to a previous revision. It seems to be random and there’s not really one element that causes it verses another. I use the layout containers and either the text element of image element the most.

    While this is frustrating for me I’m reaching out because now our clients are starting to experience the same problem when they’re updated their sites which not only makes us look bad but we have to go in and fix things.

    I have posted one of the sites I was having problems with last week in the private content section. Would you take a look and make any recommendations. Obvious a few things that come to my mind is plugins (however we haven’t had issues in the past with any of these plugins). Also PHP version perhaps? Corrupt files? Just some ideas from my brain that I could use some one else’s perspective.

    #804305

    Hey msbllc,

    Sorry for the problems. When that happens it’s usually due to open html markup, like for instance if you forget to close the strong tag like this:

    <strong>Your text

    The proper way to close a tag is like so:

    <strong>Bold text closed properly</strong>

    Could you check your content if you can find anything like that please? If not then please point out a page where you are having this problem and we’ll have a closer look.

    Best regards,
    Rikard

    #804679

    Thanks Rikard. I’ll keep an eye out for stuff like that. Usually we do correct closes but you know how typing can get if you accidental delete a character.

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