Content not being updated on Save

The problem:

• I make changes to a page using the Advanced Editor and press “Update”.
• The page reloads and the Advanced Editor shows my changes correctly
• However, when I visit the page on the front-end, it’s still showing the old layout

Debugging:

I have discovered that:

• In the wp_postmeta table, the meta value of ‘_aviaLayoutBuilderCleanData’ contains the new, correct shortcodes for the post I’ve been editing
• HOWEVER: In the wp_posts table, the column ‘post_content’ contains the OLD shortcodes

This leads me to the following conclusions:

• The Advanced Builder loads the content from the _aviaLayoutBuilderCleanData value
• The front-end loads the content from the post_content field

The question:

Why doesn’t post_content get updated? What could be causing this?

Environments where it happens:

This has been an ongoing, intermittent problem with Enfold for almost 2 years across different hosts, domains and setups.

Hosting setups include:

• Ubuntu, CentOS, Windows, Linux Mint
• LAMP – PHP 5.5, MySQL
• LAMP – PHP 5.6, MySQL
• LAMP – PHP 7, MySQL
• LEMP – PHP 7, MariaDB 10

Browsers and OS’s have included:

• Firefox, Safari, Chrome, Internet Explorer, Edge, Pale Moon
• OSX, Windows 10, Windows 8, Linux Mint

This implies it is a server side issue (or javascript issue) rather than a browser issue.

It’s become such a routine issue that I have trained staff in how to copy and paste from _aviaLayoutBuilderCleanData to post_content when it happens.

I’ve also read many many posts on this forum of people experiencing the same problem.

This is a major hiccup and I’d love to help you get to the bottom of what is causing it, for everyone’s sake.