Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 20, 2021 at 3:18 pm #1295573
    pelgrimrat

    Dear support team,

    My content keeps disappearing when editing and saving a page.
    I have checked if there are any open tags in HTML markup, but I can’t find any.

    Yesterday, I have been working on this website with no problems whatsoever, and today all heel broke loose.

    Please help!!!
    Thanks in advance

    April 20, 2021 at 3:35 pm #1295575
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please point out the page where you are having the issue as well? :)

    Regards,
    Yigit

    April 20, 2021 at 4:42 pm #1295587
    pelgrimrat

    Thanks for the quick reply.
    It´s just on the homepage. The other pages are still empty.

    I saw that some changes have been made, probably by you?

    Sometimes the back-end still shows all of the content, but the front-end deletes almost everything. Very strange…
    Other times content will disappear from both the front-end and the back-end

    April 20, 2021 at 5:15 pm #1295594
    Yigit

    Hi,

    Yes, I switched the profile language to English and now set it back to Dutch.

    I checked the elements on your homepage however there does not seem to be any broken HTML as you mentioned and shortcode parser does not show any errors. I tried adding a Special Heading element to the bottom of the page and layout was not broken.
    If you have edited the elements on your page recently, it might have been fixed :)

    Best regards,
    Yigit

    April 21, 2021 at 9:45 am #1295734
    pelgrimrat

    Dear Yigit,

    Unfortunately it is not fixed yet.

    I reverted the homepage back to how it was 2 days ago, when everything was still working fine.
    The page is looking good in the front-end. However, when I start adding or changing only one object, the page deletes almost 80% of its content!

    April 21, 2021 at 3:01 pm #1295811
    Yigit

    Hi,

    I have edited your page and fixed Strong tag which was not closed properly. I attached a screenshot in private content field.
    Correct use of HTML Strong tag is as following

    
<strong>Here is my text!</strong>

    Please review your website :)

    Best regards,
    Yigit

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