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Please see the message in the private content folder about what’s happening and please let us know if you can help fix this.
this is what our client is experiencing:
I sent that one from my email account directly to (Email address hidden if logged out) . Seems like any message that comes from the website goes straight to junk. Can’t figure out why it worked earlier in the day, though. Just sent another one from the website and it never came through, because it went straight to the junk folder.
what can we do to get this to go through???
Hey nikosiatropoulos,
Sorry for the late reply, some webhosts use a server spam filter which might require something to pass, for example, some require a “reply-to” header in the message. Please ask your webhost if this is the case for you. Often sites that use a plugin such as WP Mail SMTP pass their spam test because WordPress sends the mail as logged in to your SMTP account. This typically this works well for sites using their own domain for mail, as you are.Best regards,
Mikesending E-Mails via smtp is one way- and on some reasons this is much saver than via php.
But you can try:
to set so-called spf records at your hoster.
The background is that the e-mail client of the recipient now expects an incomming e-mail from server: fastdetect.com. But this is almost never the case. Because your hoster has its own servers for sending e-mails. With my provider this is for example: server-he.de (hosteurope).
With Godaddy I think it is : secureserver.net
The spf record should now declare this as a secure server for sending e-mails from fastdetect.com.
Most hosters create this automatically. I don’t know now how it is with the individual hosters.https://www.bookerville.com/Set-SPF-Record-for-Domain-Registered-with-GoDaddy
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