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Posts
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Hi,
I need help on this Enfold theme, content elements: team member it keep showing code when I edit page and If I click “update” it’ll showing code on the website.
It just happening, I don’t know why. If I need to update sth, I have to re-doing this part over again.
The other website that I working on: use the same theme and same layout but didn’t found any problem like this.
(using Enfold theme version 3.5.3 / WordPress version 4.5.2)
Best Regards,
Hey Ginger,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
AndyHi Andy,
I updated to latest version, deactivate plugins, but still not help.
Could you please look into this?*The login credentials below*
Best Regards,
GingerHey!
Please register to our support forum – https://kriesi.at/support/register/ and reply to this thread. We only provide support to our registered users.
Cheers!
YigitHi,
I can’t open your website. Please check.
Sounds to me as there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:Best regards,
AndyHi Andy,
I do as you suggest, re-do that part again but it still show code after press “update” button.
Could you please check? Website still working, I still log in on it
(codes are show in “pages” > “Front Page” > “contact us” on below page)Best Regards,
GingerHi,
your Dashboard is simply not loading for me. I’m waiting and waiting, but nothing gets loaded.
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Best regards,
AndyHi Andy,
I already deactivate it before after I found that making the website slowdown. I also try clear cache, restart, even check it from another pc. But is still showing the code instead of the text.
Best Regards,
GingerHi,
there is no code visible for me anymore:
Please clear browser cache and hard refresh a few times.
Otherwise send us screenshots of the issue.
Best regards,
AndyHi Andy,
Here’s what it show in admin page.
When I click edit content, all the contact detail are not here.
If I press “update” and what will show on website
Hey!
I loaded the web site and I can see the team member images looking fine, I am afraid there is a cache issue.
Please do take a look for that.Regards,
BasilisHi Basilis,
I think that might not solve the problem very well. I clear all cache, reboot, deactivate/ delete unused plugins, none of that working. Even our colleagues that open website in Germany also see the code and there are more error in ‘exhibiting page’ here:
Please kindly suggest another way to solve this issues.
Best Regards,
GingerHi,
I checked link in private section, but cannot find the elements in question. Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHi Andy,
For the code, temporary way to fix it is I need to save template and reload it every time I press update so it’ll not show the code so sometimes you might not see it on the website. (but it’ll be showing again if press update for each page that have contact us section).
For the map, please find link in private content below.
Best Regards,
GingerHi,
I see this:
which seems pretty fine for me. I can’t see any issue at all. Could you fix it?Best regards,
AndyHi Andy,
I fixed it already for the world map.
And the rest like I shared with you before, I find a temporary way. But if you log in and check the admin page it still have a code like this.I ask hosting company to check on this issue, somehow it working but it keep change back as the photos uphere.
Hi,
but if it’s working in your frontend, right?
Create a new (test-) page and rebuild those items. Check if the same thing is happening again. If yes then deactivate all plugins to check which one is causing this.
Best regards,
AndyHi,
I talked with hosting company yesterday and already find a solution for this problem.
After we use cloudflare for this website, it may causes incomplete cache static files while optimize or compile code.
So they suggested to create visual host for now and its work!Just FYI if anyone have the same problem as mine.
Best Regards,
Ginger
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