Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 14, 2019 at 7:48 pm #1078828
    ampersand123

    Images on a site I’ve been working on have been disappearing sporadically. It’s working fine until I add team members and other images inside text boxes.

    Thinking it was a problem with the shortcake, I tried adding the code to the theme functions.php but didn’t help:
    //set builder mode to debug
    add_action(‘avia_builder_mode’, “builder_set_debug”);
    function builder_set_debug()
    {
    return “debug”;
    }

    This is a client’s site and supposed to go live next week. I’ve been in touch with the host, wondering if the site had been hack and it’s functioning fine.

    Thanks so much, Barbara

    March 16, 2019 at 9:26 am #1079401
    Rikard

    Hey ampersand123,

    Thanks for the login details, though I can’t see anything missing in the home_march page. How can we reproduce the problem you are having?

    Best regards,
    Rikard

    March 16, 2019 at 3:01 pm #1079441
    ampersand123

    Thanks for getting back to me Rikard.

    I created a page to show what’s happening. It’s similar to this post https://bit.ly/2TPOLOF

    Adding the code for debugging didn’t help.

    thanks, Barbara

    March 18, 2019 at 1:03 pm #1079860
    Rikard

    Hi Barbara,

    It’s likely happening since you have open markup in your content:

    People retain less moisture in their skin after age 65. EpiMD is targeted to help. With a specific ceramide formula, EpiMD is rich in botanical oils and expressly designed to hydrate and sooth maturing skin. | <strong>Dr. Amy Newburger, Founder of EpiMD

    As you can see, then strong tag is not closed. Please try to close it or remove it and the problem should go away after that.

    Best regards,
    Rikard

    March 18, 2019 at 2:10 pm #1079891
    ampersand123

    Thank you so much, Rikard. I’m so relieved that it was my stupid error. I have a call with the client in a few hours and will be able to discuss the project rather than the problem. Plus I finally figured out how to correctly set up the new API tokens this weekend. So I am a happy designer.

    Enfold is by far the best theme I work with and will continue to recommend it to clients. Knowing that you and all the support team are there makes all the difference.

    Alll the best, Barbara

    March 18, 2019 at 10:19 pm #1080103
    Victoria

    Hi Barbara,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    March 19, 2019 at 3:02 pm #1080352
    ampersand123

    Thanks Victoria. The Kriesi support team is the reason I will continue to recommend Enfold to clients and other designers.

    Cheers! Barbara

    March 21, 2019 at 9:07 am #1081262
    Rikard

    Hi Barbara,

    I’m glad we could help and sorry for the problem. Thanks for the nice words as well :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 21, 2019 at 4:50 pm #1081473
    ampersand123

    Hi Rikard,

    It was such a dumb, rookie mistake. Thank you for finding it. I work on sites alone, so having you all there is truly important to me.

    Please consider the topic closed.

    Warm regards, Barbara

    March 22, 2019 at 3:28 am #1081696
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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  • The topic ‘Content Disappearing’ is closed to new replies.