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All of a sudden my content is collapsing down upon itself.The problem occurred immediately after I changed the padding on a column. It saved once then it was as if it froze and no longer allowed me to save the new padding value. I have tried restoring previous revisions but nothing seems to change. Could this be a glitch in the theme?
Hey mmheather!
can you please provide us backend access, so we can check what is been saved or not?
Thanks a lotBest regards,
BasilisI was able to fix the collapse but I am still having issues with the changes being saved. The shortcode text/code does not reflect what is shown in the visual composer. On the homepage I removed the top section via the shortcodes but it still appears on the back end of the page
Hi,
The user do not have admin rights/role. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
- a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Thanks, login is working. On what page are you having this problem? Your front page seems to reflect the backend as expected.
Best regards,
RikardHi,
We added a few text blocks on the home page and it saved without triggering any errors.
http://turningpoint-ranch.com/?preview_id=11&preview_nonce=8b44068bc1&preview=true
Note that you cannot switch between the advance layout builder and default editor.
Best regards,
IsmaelWhy can you not switch between them? That should probably be made more clear since that is a tool that one would assume you could utilize, especially since the framework makes it theoretically possible to toggle between them
When I removed your text blocks it messed up my page again collapsing the sections onto one another.
Are you saying that I have to use the advanced layout builder only and cannot edit the code directly? Even in the code box at the bottom of the advanced builder side?
Hi,
Actually, you can switch between the editors but there’s a huge chance of breaking the shortcode when editing it via default editor so we don’t recommend it. And the advance layout builder is using another template to render the page so you’ll see different result when you compare it with the default editor.
Best regards,
IsmaelHi,
I will see a different result on the front end of the site? Why is that the case if I am simply editing the shortcodes produced by the advanced editor?
And again, when I removed your text blocks it messed up my page again collapsing the sections onto one another (see image above). I would like to know what is causing this because it keeps happening.
Thank you,
Hi,
I will see a different result on the front end of the site? Why is that the case if I am simply editing the shortcodes produced by the advanced editor?
Are you switching between the default editor and the advance layout builder? I’m not really sure if we are on the same page here. If the default editor is set, the theme will use the page.php file. If it is set to the advance layout builder, the theme will use the template-builder.php file. These files contain minor differences that is why you will see a little dissimilarities in the layout.
And again, when I removed your text blocks it messed up my page again collapsing the sections onto one another (see image above). I would like to know what is causing this because it keeps happening.
Move all elements inside a color section like what we did in your home page. http://turningpoint-ranch.com/wp-admin/post.php?post=11&action=edit
Best regards,
IsmaelOnce again, elements are disappearing from the back end of the advanced editor even though they still show up on the front end of the site but only in the preview of the page. It seems that saving the page erased them perhaps? (see links below)
I have not switched between the editors at all and this is a critical issue. As you can see from the images provided (links in below) the two text boxes in the columns on the right disappeared on the back end while they still show up on the front.
Please advise asap
Thank you,
Hi,
Are you adding html codes like strong, b etc? Make sure that you close those tag properly. Make use of the revisions feature if you encounter the error again.
Best regards,
IsmaelThey are coded properly.
This has happened to me 3 separate times now. When I go to save the update the page I get a blank page that just says “-1”. The revisions are useless because all of the autosave revisions from the past day are erased and all of my work gets erased.
This is unbelievably frustrating and I would like an explanation otherwise there is no point in using your theme as I have to keep rebuilding each page over and over again.
Hey!
I’m not sure what’s causing that. And we were not able to reproduce the issue before when we edited the home page. Please try to use another browser or remove the browser cache before editing the page.
Best regards,
IsmaelThis problem is now occurring on multiple pages when in responsive view. One of the color sections displays on top of the one above it.
Hi,
It’s because of the css modifications that you added in the Quick CSS field:
@media only screen and (max-width: 767px) { .avia-section { max-height: 450px !important; padding-top: 25px; } }All color sections will have a maximum height of 450px.
Best regards,
IsmaelThank you, I had put that in because without it the top section has way too much white space around it.
What I can I do to just control the top section?
Thank you!
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