Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 4, 2023 at 1:08 pm #1412410
    Creative_Q

    Hi,

    We have an issue with updating content using Avia Builder. We are using Enfold theme.
    Here is the page having the issue: https://eventpromotions.co.nz/junior-tough-guy-and-gal-challenge/
    Duplicated the above page here: https://eventpromotions.co.nz/testing-this-page/

    When we edit some blocks and update the page, some content disappears.
    We have tried to fix the issue by updating the theme. But nothing helps.

    See the video to know more about the issue:-
    (https://www.loom.com/share/10a2e0d40fa142adb2fb592a63d61fdf)

    Thanks.

    • This topic was modified 1 year, 4 months ago by Creative_Q.
    July 4, 2023 at 5:54 pm #1412441
    Rikard

    Hey Creative_Q,

    Thanks for the login details and video. I tried editing the test page, but it saves as expected on my end. Could you give us further instructions on how to reproduce the problem please? Note that disappearing content is usually due to open html markup in the content before elements start disappearing.

    Best regards,
    Rikard

    July 5, 2023 at 8:23 am #1412483
    Creative_Q

    Please work on this page

    Testing page

    • This reply was modified 1 year, 4 months ago by Creative_Q.
    July 6, 2023 at 10:32 am #1412600
    Rikard

    Hi,

    Thanks for that. The problem seems to be in one of the 9 1/5 elements. I copied the test page to a new test page, please see private. When I cleaned up the first 1/5 element and duplicated it, then it’s working as it should. Could you try adding your own content into those elements please? Once you are done, then you can copy/paste the shortcode between pages since I’ve activated debug mode for you.

    Best regards,
    Rikard

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