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Hey!
Can you please try de-activating all active plugins and check if that helps?
Best regards,
YigitHi, all plugins deactivated (Wordfence / InfiniteWP – Client & Yoast SEO) .
Contactform still not sending.And by the way…this forumthread is absolutely foobar. (black und the design is 100% crashed on our end)
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitHello Yigit
we are a company with more that 200 employees and i dont have the capability to create a new account.
I would have to ask our server-admin and unfortunately we have a strict order not to give admin-access to other people than our server-admin.
I cant bypass that without violate my working-contract.I can publish a screencast somewhere on Google-drive or i can send you the code of the site or screenshots or if wanted the whole database but i really cant give you access
Max
Hey Max
I see. However i cannot get the contact form to work on my local installation anymore as well. Can you please write all the information you used to create your contact form so i can try creating one, without using shortcodes?
Best regards,
YigitHallo Yigit
in the private field you find a downloadlink.
It contains:
– Video of the settings of the page
– txt-file with all the content used on that page
– themesettings-export-file
-functions.php of our child-themeSo you probably got everything you need to solve the issue
Kind regards Max
and by the way…can you please clear that issue too?
Hi,
Sorry for the late reply!
I was totally looking for the error in wrong places and it turns out it was simpler than i thought. I adjust your contact form and chose “valid email” and “valid phone” etc for your fields and chose “not empty” for checkbox and that helped. Please find the new shortcode in private content field and give it a try and let us know :)Best regards,
YigitHi Yigit
sorry for the bad news but it does not work.Its worse than before.
Now the send button only works if you check the checkbox.
If you dont check the box the button does not react at all.
If you check the box the “send”-button reacts, but there is no success-message and no mail is sendedMax
So..our serveradmin checked the mailserver and the Apache and its clear that the issue is caused by the form.
1: Your shortcode was wrong (label=’Telefon’ type=’text’ options=” check=’is_number’)
It has to be: label=’Telefon’ type=’text’ options=” check=’is_phone’2: Now it works if the checkbox is checked but it does not work if the checkbox is not checked
Actual settings: label=’Gratis Mustermappe bestellen’ type=’checkbox’ options=” check=” width=
If you send, all labels get a red border for a short moment and its sended anyway.
This is a very strange behaviour. In the private field you find the complete actual shortcode
3: Checkbox
The checkbos should be “prechecked”, but not mandatoryit seems that we solved it
finaly i need to know what i have to type in for “check=”” if i want to make the checkbox beeing “pre-checked”.
And can you please remove the shortcode from the private field so that post doesnt look so crashed?
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- The topic ‘Contactform is not sending’ is closed to new replies.