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  • #309700

    Using Enfold 2.9.2 and the Contact Form element in the Layout Builder I have some problems with the formatting of the reply message.

    I want to send a reply email using the built-in function in Contact Form, but the formatting is not what I want. It seems that the period symbol is read as a “start new line” function.

    I tried to insert HTML tags into the reply text, but are ignored by the Contact Form.

    Here’s what I entered (trying to get the correct formatting):
    Your message has been received.”<br>”If you require a response, or need more information, we will reply to you shortly. If you need immediate assistance please contact our office by phone at 555-555-5555.”<br>”Therapy Help Center<p>www.therapyhelpcenter.com”<br>”Telephone: 555-555-5555

    I also tried simply using spaces and line breaks as I typed to get the correct formatting, but this didn’t work — then I tried inserting the HTML tags as a second way to manipulate how the response looks.

    The reply text (above) produces this email response in Gmail, and looks exactly the same with or without the embedded HTML codes. I put the “new line” code in quotes in my post here to try to get your forum software to ignore them when it displays this message.
    “Your message has been received.

    If you require a response, or need more information, we will reply to you shortly.

    If you need immediate assistance you can contact our office at 555-555-5555.

    Therapy Help Center

    http://www.therapyhelpcenter.com

    Telephone: 555-555-5555”

    #310146

    Hi,

    Can you please create me an administrator account? post it here as a private reply.

    Regards,
    Josue

    #310847
    This reply has been marked as private.
    #311031

    Hey!

    I made a quick test, here’s the result i got – http://screencast.com/t/LMrahwWNI77, if that’s not ok can you create a mockup/screenshot of what would you like to achieve?

    Regards,
    Josue

    #311184
    This reply has been marked as private.
    #311185
    This reply has been marked as private.
    #311226

    Hey!

    Check it now, i ended up removing any whitespace from the text and using br tags.

    Cheers!
    Josue

    #311244
    This reply has been marked as private.
    #311248

    Hi Bill!

    You can view and edit the message i put in the contact form element popup.

    Best regards,
    Josue

    #311251
    This reply has been marked as private.
    #311256

    Hi Bill!

    I removed some extra whitespace after the dots, but to be honest email formatting is a tricky, it’s a matter of modify and test.

    Best regards,
    Josue

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