Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 26, 2016 at 7:50 pm #589971
    designyvr

    Hi,

    I am using the Contact Form from the Avia Builder, and it seems to be working fine except for one thing. It’s sending the contents of the form to .com email addresses fine, but it’s not sending the form info to emails with .coach at the end of the name (example: (Email address hidden if logged out) )

    I’m using the latest version of Enfold and WP.

    Could you please advise as how to get the messages sent to the .coach domain as well?

    Thank you!

    February 26, 2016 at 8:15 pm #589981
    Basilis

    Hi designyvr!

    Can u provide us backend access please?
    Would need to do some testings to your server

    Cheers!
    Basilis

    February 26, 2016 at 8:21 pm #589988
    designyvr

    Please see below for the info you requested.
    Let me know if you need anything else.

    Also, can we see if any contact emails were initiated and not delivered in the past?

    Thank you.

    February 28, 2016 at 3:09 pm #590427
    Vinay

    Hey!

    There are several reasons why this is happening.

    1. WordPress site is not setup correctly.
    2. The emails server is not sending .coach because it is only configured for .com and other common domain names.

    We checked the contact form it seem to be setup correctly. However we recommend you try this plugin https://wordpress.org/plugins/contact-form-7/

    Install the plugin and setup https://www.youtube.com/watch?v=ToSxHZGD14Q

    If you still have issues receiving emails to .coach domain name we would be interested to know what your hosting provider has to say about emails not sent to .coach domain name.

    Best regards,
    Vinay Kashyap

    February 29, 2016 at 1:45 am #590523
    designyvr

    Hi Vinnie, Thank you for getting back to me about this.

    Are you able to see which part of the WordPress site is not set up correctly?

    The email server accepts .coach emails when sent directly from email software; it’s just not receiving .coach emails when sent from the Enfold contact form – is there a fix for this? Again, the Enfold contact form works for other emails (.com, .net, etc.)

    Thanks for your recommendation!

    • This reply was modified 8 years, 10 months ago by designyvr.
    February 29, 2016 at 12:24 pm #590681
    Vinay

    Hi!

    Did you try the recommended plugin https://wordpress.org/plugins/contact-form-7/ ?

    Best regards,
    Vinay Kashyap

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