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  • August 1, 2013 at 7:11 pm #27069
    Scott

    Hey Kriesi team,

    I ned to revisit this topic because I thought I had the fix, but as it turns out I do not. I originally opened a tick (https://kriesi.at/support/topic/contact-from-not-scrolling-to-top) and in most current browsers that works perfectly. But in some older browsers, it does not. On my MacBook Pro (Safari 6.0.5 OS 10.8.4) but on my iMac (Safari Version 5.1.7 OS 10.6.8) I do not even see the scroll to top icon thus the fix does not work. Do you have any ideas? My client may be switching to Gravity Forms but I am concerned about that also if there is scrolling involved.

    Thanks for the help,

    Scott

    August 2, 2013 at 4:18 am #132618
    Ismael

    Hi,

    It does scroll to top. I tested it on Windows 7 machine using Google Chrome. Let me tag the rest of the support team.

    Regards,

    Ismael

    August 2, 2013 at 5:20 am #132619
    Devin

    Hi Scott,

    With Safari, Chrome and Firefox past versions of browsers are not really supported individually. Specifically with Safari we would have to have the hardware and iOS just to test for it since Apple no longer provides downloads of the browser outside of the Appstore so it isn’t even possible to test for older versions like we would for IE or even installing older versions of FF or Chrome.

    Regards,

    Devin

    August 10, 2013 at 11:00 pm #132620
    Scott

    Thanks Devin and Ismael. I noticed today on my iMac that the scroll to top appeared as a blip. I see that this issue is also in the theme requests so maybe a solution might be found. I’m assuming it’s a JS issue.

    Thanks for the great support,

    Scott

    August 11, 2013 at 6:51 pm #132621
    Devin

    What version of the theme are you using? Have you recently updated and if so did you re-add in the change you made previously from the other post?

    August 12, 2013 at 1:15 am #132622
    Scott

    I am using the latest version, 1.9.1. And I did add the change but not until I tried it again on my old iMac. Funny thing, when on the older iMac, every once in a while, when I’m viewing the Enfold demo, I will see the “top the top” icon appear. Weird.

    August 12, 2013 at 9:13 pm #132623
    Kriesi

    Hi!

    Will try to find a screenshot tool that has safari 5 available and give it a look. not sure how this could be solved. :)

    Regards,

    Kriesi

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