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Posts
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Hi,
I’m using the contact formular on my site and it has works fine until now, but now – when replying from my webmail – my email adresse shows up in both the From and To email field. I’ve copied the customer email address from the message and inserted it in the To field, but that’s doesn’t work for me in the long run.
I’m using the Easy WP SMTP plugin (wp-ecommerce.net), which was recommended to me by my webhost.
What to do?
Best regards
AnineHey AnineOlsen!
I believe you have setup only TO email and not From: email hence your contact form is not capturing the from email and it is adding a default email.
please make sure in your contact form settings looks something similar as below.
Cheers!
VinayHi again,
In theEasy WP SMTP plugin there is not a field for “TO” – only “FROM”. Is there another SMTP plugin you can recommend that works with the Enfold Theme?
Thanks!
Anine
Hey!
Please provide the login info for your site in a private message so we can take a look at it.
Best regards,
VinayHey!
I tested your contact form it seem to be working fine… did you get my email?
However the login info you provided is not working. Please provide us with a working credentials so we can further troubleshoot this.
Regards,
VinayPlease try this ….
I might have received your test email, but I delete all my spam mails before I saw your message.
Hi!
Did you receive the email in the spam folder or inside your inbox? I tried to login to the site but the login credentials above is not working. Please check.
Regards,
IsmaelHi Ismael,
Yes I’ve received the email, but that’s not really been the problem The problem is that when I click “Reply” your email address doesn’t show up in the “TO” field. Instead it shows my on email address.
Please try log in again …. see private message
Hi!
contact form 7 plugin is working fine with Enfold and has much more options. Maybe it has what you need, check it out.
Cheers!
AndyHi Andy,
If I install the Contact Form 7 plugin do I then delete the Easy WP SMTP plugin? And should I then install the “Postman SMTP Mailer/Email Log” plugin as recommended on the Contact Form 7 page?
Best regards
AnineHi again,
Just realized that I can’t find the “Postman SMTP Mailer/Email Log” when searching under “Add new plugin” in my WP controlpanel. Do you know if it has another name or can you recommend another SMTP plugin that goes well with Contact Form 7?
Hi,
You could try simply searching for SMTP, that should yield a lot of results. Maybe you can try this? https://wordpress.org/plugins/easy-wp-smtp/
Best regards,
RikardHi Rikard,
But as a wrote earlier in the tread I’ve already installed Easy WP SMTP, but it doesn’t solve my problem. That why I asked if you could recommend another plugin.
Best regards
AnineHi!
I’m trying to login to the site but the wp-admin url is not working, the page is not found. What is the admin url? Please try this plugin: https://wordpress.org/plugins/wp-mail-smtp/
Cheers!
IsmaelHi Ismael,
Sorry for my late respons. I’ve now try installing the WP Mail SMTP plugin, but that doesen’t seem to be working at all so I’ve deactivated it again. I put the login info in a private message.
I really hope you can help since this problem has been going on for 2 months now.
Best regards
AnineMy original messages sounded like this:
I’m using the contact formular on my site and it has works fine until now, but now – when replying from my webmail – my email adresse shows up in both the From and To email field. I’ve copied the customer email address from the message and inserted it in the To field, but that’s doesn’t work for me in the long run.
I’m using the Easy WP SMTP plugin (wp-ecommerce.net), which was recommended to me by my webhost.Hey!
We conducted a simple test in the plugin’s “Testing And Debugging Settings”. The from address is set to ” (Email address hidden if logged out) ” while the “to” address is set to the email where I sent it. This is correct. This is probably an issue in your own email server. Please contact your hosting provider.
Best regards,
IsmaelARGHHH …. I started out by contacting my webhost but they told me to contact the theme support.
I’ve added a log in for you in a private message. Could you please have a look at it again?
Note that the login page is not wp-admin
Best regards
AnineHi!
We added this code in the functions.php file:
add_filter('avf_form_from', 'avf_change_cf_from', 10, 3); function avf_change_cf_from($from, $new_post, $form_params) { $from = urldecode($new_post['3_1']); return $from; }The E-mail field is now set as the $from address.
Regards,
IsmaelHurrayyyyyyy it seems to work. Thanks ever such a lot.
Just another quite question. I haven’t made a child theme for this website. Will the code that you have added be removed or stop working when updating the theme?
Best regards
AnineHi!
Great! Yes, it will be removed on update. Create a child theme by following the instructions here: http://kriesi.at/documentation/enfold/using-a-child-theme/
Cheers!
IsmaelHello I am having the same issue with my contact form I tried to input the same code but it doesn’t seem to work, do I just paste it and the end of the function.php and save it and that’s it or are there some changes that I need to make on the Contact Form itself to reflect the changes? I have tried to start a thread but last time someone told me to contact my hosting service I have they have done absolutely everything they can and told me that it would be on your side to fix the remaining.
Hi!
What specific error are you having in your contact form? I checked the contact page but the form is not there. Did you remove it? The snippet above should fetch the value of the contact form’s email field and use it as the from address. Is that what you’re after?
Regards,
IsmaelCorrect, so the I can just click reply and reply to the email without having to copy and paste their email address I will activate the Contact from on my page if you could take a look and see why it is not working, or if you could just paste the code where it belongs that would be great as well.
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