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Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 9, 2018 at 11:36 am #939083
    janicenisha

    Hi there,

    Pls help, My forms have all stopped sending out emails after updating WordPress and the theme, can I get some assistance pls?
    Thanks in advance!

    April 9, 2018 at 2:10 pm #939219
    Rikard

    Hey janicenisha,

    Did you try this out? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Rikard

    April 9, 2018 at 3:26 pm #939264
    fisherman

    The Enfold contact form has never worked for me. I ended up using the Contact Form 7 plugin. Too bad we have to install an extra plugin for this.

    April 9, 2018 at 7:04 pm #939355
    janicenisha

    Hi there,

    Thanks for input, turns out contact form in Enfold is not sending out, it previously did.

    The Contact Form 7 works but is sending out to Spam folder. Do you know what I can do about this? I would prefer to use the Enfold forms as all my forms are already set using the Enfold Forms.

    thanks

    April 10, 2018 at 8:12 am #939687
    Ismael

    Hi,

    Which particular contact form doesn’t work? I tested the contact form in the “Write to us” tab and it seems to be working properly.

    Best regards,
    Ismael

    April 10, 2018 at 1:09 pm #939847
    cevkos

    Hello,

    Me either couldn’t solve the problem. Our contact form does not working properly as well. How to fix it?

    Regards.

    Yusuf

    April 10, 2018 at 1:28 pm #939853
    fisherman

    @Ismael: The Enfold contact form looks like it’s working on the front end, but in fact, it isn’t sending any letters. I checked the server mail logs as well, and it isn’t sending anything to the server.
    Contact Form 7 works perfectly though, so this is an error with Enfold’s contact form.

    April 12, 2018 at 12:32 am #940710
    Basilis

    Hi,

    Can you please send us a link to your phpinfo file, so we can see if the proper php functionality is enabled?

    Best regards,
    Basilis

    April 12, 2018 at 9:50 am #940830
    fisherman

    Sure, please find it below.
    The enfold contact form works for me on another website, same server, different cpanel though, so there might be different settings.
    Thanks for looking into it!
    Tom

    April 13, 2018 at 12:53 pm #941465
    Ismael

    Hi,

    Thank you for the update. Did you check your spam folder? Have you tried to setup a SMTP specific to your domain? Please ask your hosting provider for the SMTP configuration for your domain and then use one of the following plugins.

    // https://wordpress.org/plugins/wp-mail-smtp/
    // https://wordpress.org/plugins/easy-wp-smtp/

    If it doesn’t work, please provide the FTP and WP login credentials so we could check the issue further.

    Best regards,
    Ismael

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