Contact Forms not sending. Not in spam or inbox

Hey mcraig77,
There are a few different issues that can cause this, first are you using a gmail or yahoo email address to test with to send to a gmail or yahoo address? In this case it will be dropped and not even reach the spam folder.
Second does your webhost have spam assassin or other spam protection installed? In this case they may require a static sender address and a “reply to” mail header. You will need to ask them if this is true and what they require. Which this code to the end of your functions.php file in Appearance > Editor should solve:

add_filter( 'avf_form_from', 'enfold_customization_contact_form_etc', 10, 3 );
function enfold_customization_contact_form_etc( $from, $p1, $p2 ) {
	global $enfold_custom_from_header;
	$enfold_custom_from_header = $from;
}
add_filter( 'avf_form_mail_header', 'enfold_customization_contact_form_etc2', 10, 3 );
function enfold_customization_contact_form_etc2( $header, $p1, $p2 ) {
	global $enfold_custom_from_header;
	$header .= 'Reply-To: ' . $enfold_custom_from_header . '\r\n';
	return $header;
}

Third, are you using SMTP for your WordPress mail? In this case the “From” value in SMTP is authenticated and only an authorized address is permitted to send through that SMTP gateway. If so this code to the end of your functions.php file should solve:

add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}

Please adjust the address in the code.
I recommend checking the first step first, that is testing without gmail or yahoo addresses. Then ask your webhost if they are using spam protection that you need to know about. Then try using the WP Mail Logging plugin to see if your site is sending the emails and if there are any errors. Also check out this info: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
With this info you will know which of the above functions may help, please don’t use both at the same time.
If none of this helps, let us know what you learned from your webhost and have the plugin installed & please include a admin login in the private content area so we can take a closer look.

Best regards,
Mike

Hi,
Good that rules one possible error out, let us know what you find out from the host.

Best regards,
Mike

Hi,
Ok, so no gmail or yahoo, the email is going to your server, and no spam assassin on your server.
Lets try using the WP Mail Logging plugin to see if your site is sending the emails and if there are any errors.
Please include a admin login in the private content area so we can take a closer look and run some tests.
I will try using the plugin and change the email to my address temporarily to find the error.
This was the “Schedule a Free Demo” on your homepage right?

Best regards,
Mike

Hi,
I see that you are getting errors:

When you hover over the icon it says: “could not instantiate mail function” Typically the solution is: “Its WP Mail that’s causing the problem. Changed it to SMTP and it works”

Please try to set up a SMTP with WP Mail SMTP by WPForms
But please note that contacting your host could result in a solution, such as this case:

I eventually got some help from Bluehost after I was put on to a Senior Advisor. This is what he said, “We were able to remove the block from your emails. They were only blocked because they had the url luvitjewelrycom in them, but that was removed. Anyways, you and your site should be able to send out now. And be sure to audit your email lists, so this doesn’t happen again.”

Best regards,
Mike

Hi,
Glad to hear this has helped put you on the right path for a solution. Please share the Office 365 solution when you learn it.

Best regards,
Mike