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When using contact forms in Enfold if the email address does not have a known domain, the data sent by the user is just lost,
Also the form does not give any error to the webpage visitor, nor to the web administrator.
If I test the forms with fake emails like “qwe3wer@fdase,wef” nothing happens, it just says that the email has been correctly sent.
My customers are in many cases old people that make small errors sometimes that are easily spotted, I woulkd like to turn this “feature” off (I suposse it is an antispam feature or something like that). Is that possible?
After lots of tests I am using “wp mail SMTP” plugin with the same results, data seems to be just lost…Hi Carlos!
You are wanting to create a type of “checking” feature to see if the email they enter actually exists? We already check to see if the email is a valid email address meaning it has a “@” character and period with extension. I do not think there is a way to check to see if an email actually exists though. If the user makes a typo in filling out their address there is no way for us to check that.
Regards,
ElliottNo, what I mean is that actually if you write a fake email address in the form it says it does send it, but it never arrives.
I was testing the form when I found it (by filling the fields with just garbage) and thought that the contact form was not working at all; but then I tried real email addresses and that worked.
A fake email would be ” (Email address hidden if logged out) ” (garbage of speed writting) —-> tested and does not arrive to my server nor gives any kind of error msg.
Another fake email that won’t arrive is (Email address hidden if logged out) (garbage but a correct domain)
By real email addresses I mean something like (Email address hidden if logged out) , (it is fake but the domain actually exists) ——> this one works fine.I have tried many times and it looks like this is what is happening somehow…
Thanks and regards
of course I meant a correct domain extension in the case of (Email address hidden if logged out)
It is actually so, although it may have to do with some kind of wierd antispam filter of my host, (bluehost), although they do not think it has nothing to do with them (it was the first door I knocked).
I began having it directed to a gmail account and they told me to use the one account of the domain that is hosting the web, and so I did…
Afterwards tried WP mail SMTP to the doains mail, (I have it now) and still keeps doing that…Now I am going to duplicate the web in another domain with another host (that I have empty at the moment), and see what happens…
Still Bluehost is quite a big name in WP hosting I just cannot be the first one with this problem…regards,
Carlos
Ok after some tests, it must be bluehost’s antispam or whatever filter.
In the other domain it does work as expected.It is odd, I had never heard anything like this before. Now I’ll contact them again to see what happens…
Odd thing #2 is I used to have an gmail account and did not work with those “fake emails” either (and the others did work) so: where do they have this “filter”? (not in the incoming mail I guess)Thank you for your wonderful theme and support, kind regards
Carlos
Bluehost: Ok, I am not seeing any emails coming into that email account so they are not even reaching the server. Which means it can’t be the server. Unless let me try it out and see.
…
Bluehost: Hmmmmm. I’m glad it at least works with real ones :) But as far as if the older people put in a non-real one. I don’t really have a way to fix the non-real ones
Me: the thing is that the formular works with some other host…. And it must be some kind of spam filter in the outgoung of the formular…
Bluehost: I would say that is true if the email even made it to the server but it is not :(
Me: it never arrives, that filter or whatever should be anywhere but in the incoming mails
Bluehost: I am just trying to think what else may be the issue.
Bluehost: Unfortunately, this will need a ticket so that we can take a further look into it :(. We need more time to check out what may be the issue.So ticket I made…
Hi!
alright, let us know what they respond to your ticket.
Just to let you know: Enfold is not using any special “Enfold-Contact form” and instead using the standard WordPress contact form. So if it does not work with Enfold, it probably won’t work with another theme neither.Cheers!
AndySolved!
After knowing where the problem was a quick search in Google found quite a lot of people with the same problem, best way I could find around it is a small plugin called “mailgun”, not so easy to set for the newbie up but after I found out how, works great and really fast (and directly to my gmail account, without running around with redirects, etc.)Meanwhile no response from bluehost…
Thank and regards
Carlos
- The topic ‘Contact forms not arriving if the filled in email address domain does not exist’ is closed to new replies.