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  • August 6, 2017 at 3:23 pm #835041
    sdigit

    Hi Enfold Folks!

    I have 2 native Enfold contact forms on my site.

    I’m choosing options in the GUI to configure them so they appear as I’d like them to.
    For instance, the Hide Form Labels checkbox selected, and Label/Send Button Alignment centered.

    They stay this way for a while, but at some point they revert to the default configuration.
    I have not figured out what triggers this reversal but cannot seem to fix it.
    Has anyone seen this issue or know how to fix it?

    Thanks!
    D

    • This topic was modified 7 years, 3 months ago by sdigit.
    August 6, 2017 at 6:21 pm #835083
    Mike

    Hey sdigit,
    Are you using a caching plugin?
    your form labels seem controlled by /wp-content/cache/autoptimize/css/autoptimize.css
    I haven’t seen this before.

    Best regards,
    Mike

    August 7, 2017 at 3:46 pm #835419
    sdigit

    Hi Mike,

    Yes I’m using:
    1) WP Super Cache (caching)
    2) Autoptimize (concatenate and compress CSS and Javascript)
    3) .htaccess code (expires headers)
    4) Cloudflare
    5) Async JavaScript (adds a ‘async’ or ‘defer’ attribute to scripts loaded via wp_enqueue_script)

    So fare I have gone down the list and successively purged/deleted caches and switched off Cloudflare (have not removed the expires headers code). But the problem still persists.

    I suppose I could next switch off caching plugins until I identify which one is causing the issue.
    However if this were caused by a caching plugin, then purging the cache should resolve it, right?

    Thanks
    D

    August 8, 2017 at 7:04 am #835708
    Rikard

    Hi,

    I guess it should yes, but to make sure I think your safest bet would be to clear all the cache and leave the plugins deactivated to make sure none of them is causing the problems. Also, maybe you could create a test page to compare the results? Sometimes it helps to simply transfer the content to a different page. If you want to try that you can enable debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, and then copy/paste the shortcode to a new page.

    Best regards,
    Rikard

    August 9, 2017 at 1:13 pm #836359
    sdigit

    Hi Rikard,

    OK, at this point I have:
    – put Cloudflare on development mode and deactivated Cloudflare plugin
    – turned off Endurance Cache
    – deactivated WP Super Cache plugin
    – deactivated Autoptimize plugin
    – cleared all possible caches

    …and still every time I make a config change to the form, it reverts to the default value when I Update the page containing the form.
    This is the case on 2 different pages on my site.

    I will next try making a test page, but at this point it really seems the issue is not related to caching.

    Cheers
    D

    August 10, 2017 at 7:06 am #836779
    Rikard

    Hi,

    Ok, thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 10, 2017 at 12:07 pm #836926
    sdigit

    Hi Rikard,

    Thanks for taking a look. Temporary login info is below.

    Please note that Endurance Cache is not a plugin – it’s located in Settings->General.

    Thanks!
    D

    August 13, 2017 at 2:43 pm #838229
    sdigit

    Hi Rikard,

    I just that you logged into the site on Friday.
    Were you able to discover anything?

    Thanks!
    D

    August 15, 2017 at 9:31 am #839129
    Ismael

    Hi,

    I would like to access the site but it has been limited. Please go to the CDN settings and make sure that email obfuscation is disabled.

    Best regards,
    Ismael

    August 15, 2017 at 12:42 pm #839241
    sdigit
    This reply has been marked as private.
    August 15, 2017 at 12:51 pm #839250
    sdigit

    I couldn’t figure out how to turn off just email obfuscation so I’ve disabled the CDN for now.

    August 16, 2017 at 5:04 am #839677
    Rikard

    Hi,

    Ok, thanks for the feedback. Did that have any affect on the problem or not?

    Best regards,
    Rikard

    August 16, 2017 at 8:18 am #839757
    sdigit

    Yes, it appears turning off Cloudflare resolved the issue.

    Ismael suggested Clouflare’s email obfuscation was the source. I found this post on disabling email obfuscation:
    http://roaringapps.com/blog/cloudflare-email-obfuscation/

    It requires the use of the following HTML comment tags around the code you wish to exclude from email obfuscation:

    
<!--email_off-->  
... SASS code snippet ...
<!--/email_off-->

    So the next question is, how can this be done with the Enfold contact form?

    Thanks!
    D

    August 16, 2017 at 2:22 pm #839877
    Rikard

    Hi,

    Ok, great. You should be able to add that using code block elements:

    Code block <!--email_off--> end code block
Contact form
Code block <!--/email_off--> end code block

    Best regards,
    Rikard

    August 16, 2017 at 3:03 pm #839911
    sdigit

    OK, I’ve put those in and turned Cloudflare back on.

    I will wait a day or two, then start turning plugins etc back on to see if anything breaks the form again.

    I’ll update here with the results.

    Thanks again!
    D

    August 16, 2017 at 5:59 pm #840023
    Sarah

    Hi,

    We’ll keep this topic open for you! :)

    Best regards,
    Sarah

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